Agile Coach

Department: PMO

Employment Type: Full Time

Location: Almaty, Almaty Special District, Kazakhstan, Hybrid

Key Responsibilities

• Build and run a continuous improvement system for teams and clusters: delivery & discovery performance, quality, predictability, engagement, and team maturity (e.g., throughput, lead time, cycle time, predictability, quality signals, discovery-to-delivery flow)
• Partner with Engineering and Product Heads of Clusters to turn data and observations into measurable outcomes across the end-to-end lifecycle (from discovery to rollout).
• Enable effective collaboration between PMs, engineers, and stakeholders: alignment, decision-making, and healthy delivery cadence.
• Help teams adapt and apply company frameworks (ways of working, governance) 
• Proactively contribute to improving internal processes and culture: experimentation, feedback loops, transparency, and accountability.
• Facilitate cluster-level events (workshops, kick-offs, retros, planning, alignment sessions)
• Lead change initiatives end-to-end: identify opportunities, shape proposals, align stakeholders, drive adoption, and ensure changes land in day-to-day practice

Skills, Knowledge and Expertise

• 3–6 years in roles: Scrum Master, Agile Coach, Delivery/Program management, or a similar role in product/tech environments.
• Hands-on experience in product development (working with engineering and product teams, not just theory).
• Strong understanding of Agile methodologies (Scrum, Kanban, Lean) and when to use which.
• Confident with tools: Jira/Confluence (Atlassian), Miro, Google Docs/Sheets, and related tracking/reporting systems. Proficiency in AI tooling would be a plus (e.g., AI for analysis, documentation, facilitation prep, automation)
• Able to work independently: identify problems, structure ambiguity, and drive solutions end-to-end.
• Excellent communication: facilitation, stakeholder management, and crisp written updates.
• Technical background is a plus (engineering, analytics, systems thinking).

Benefits

• Help us challenge injustice by creating fair choices for millions of people across 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.