Project Manager (Operations & Delivery)

Department: Creative Milkshake

Location: South Africa, Portugal

Employment Type: FullTime

About Us

Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.

About the Role

We are seeking an exceptionally organized, detail-oriented Project Manager to lead workflows and project delivery across our creative production engine.

Key Responsibilities

• Project Management & Delivery Oversight (70%):

  • Turning briefs into clear delivery plans and timelines.

  • Manage the full production pipeline inside ClickUp: briefs, timelines, dependencies, and approvals.

  • Keep creative, scripting, casting, production, and post-production teams aligned on deadlines and deliverables.

  • Ensure every project stays on schedule and within scope, escalating bottlenecks when needed.

  • Maintain clean documentation: agendas, call notes, summaries, client approvals, and asset delivery checklists.

• Operational Client Communication & Coordination (20%):

  • Provide regular, structured operational updates to clients regarding shoot timelines, delivery ETAs, and asset approvals.

  • Manage client feedback and revision cycles efficiently, keeping project scope protected and expectations aligned.

• AM Alignment & Account Enablement (10%):

  • Partner closely with Account Managers to surface operational blockers, timeline shifts, or capacity constraints early.

  • Identify potential delivery risks and highlight workflow efficiencies or expansion opportunities to the AM team.

Who You Are:

• 2+ years of Project Management / Creative Operations experience at a digital agency, performance creative shop, or remote production team.

• ClickUp User: Deep proficiency in building views, custom fields, dependencies, and tracking task workflows inside ClickUp or similar agency management tools.

• Production & UGC Awareness: Strong familiarity with social ad production stages (briefing/ creator casting/ video editing/ revisions) and digital video formats (Meta, TikTok).

• Process-Driven & Detail-Obsessed: Type-A organizational skills with a relentless focus on accuracy, deadlines, and proactive communication.

• Strong English Communication: Clear, professional written and verbal English skills for cross-functional alignment and client updates.

What We Offer:

• Standard Creative Milkshake Stipends (mental health, healthcare & internet)

• Remote-first & flexible work culture

• Generous PTO

• A collaborative, creative, ridiculously fun team

• Learning & career development