Field Service Technician (MSP)

Department: Field Technician

Employment Type: Full Time

Location: Georgia, Georgia, Georgia

Key Responsibilities

• Provide exceptional onsite and remote IT support, resolving new and escalated tickets efficiently. 
• Administer and support cloud solutions such as Office 365, Azure AD, and other apps. 
• Staging of hardware, including PCs, printers, networking equipment, phones, and specialized devices. 
• Perform hardware, software, and peripheral troubleshooting, including PCs, printers, networking equipment, phones, and specialized devices. 
• Manage Active Directory, group policies, network configurations (TCP/IP, DNS, DHCP), and server administrations (Windows Server 2012 and above). 
• Implement and support networking technologies, including firewalls, switches, and APs. 
• Assist with project solutioning, implementation, and maintenance tasks, ensuring the best outcomes for clients. 
• Travel to client sites as required, providing timely and effective solutions to technical problems. 

Skills, Knowledge & Expertise

• Bachelor’s degree in Information Technology or Computer Science (preferred). 
• 3 to 5 years of experience in IT support, with a strong background in Azure AD, Intune, SharePoint Administration, VMWare, and Windows Server Environments. 
• Excellent technical troubleshooting skills across a variety of hardware and software. 
• Solid understanding of networking concepts and experience with networking hardware. 
• Solid understanding of VoIP concepts and experience with phone system programming and hardware. 
• Outstanding customer service skills with the ability to communicate effectively both verbally and in writing. 
• Certifications such as A+, Network+, CCNA, Azure, or similar are highly regarded. Ability to handle physical tasks and lift up to 50 pounds as needed. 
• Clean driving record and reliable transportation for travel to client sites 

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k