Director of Fraud Strategy

Department: Risk and Operations

Location: New York, San Francisco

Compensation: $200K – $250K • Offers Equity

Employment Type: FullTime

Who We Are

Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.

Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.

Role Summary

As Director of Fraud Strategy, you will own fraud strategy outcomes at Imprint, managing both onboarding fraud and transaction fraud across the credit card portfolio. This is a senior individual contributor role with direct accountability for fraud loss reduction and friction management.

You will independently drive rule creation and performance management while balancing fraud prevention with customer experience. You'll collaborate closely with operations, technology partners, compliance partners, external vendors, and general managers to protect Imprint's credit card business without creating unnecessary customer friction.

This role requires strong analytical judgment, proactive problem-solving, and the ability to operate effectively in a fast-paced, less structured environment.

What Success Looks Like in the First 90 Days

• Independently managing fraud strategy for both onboarding applications and transaction fraud, driving measurable reduction in fraud losses

• Lead the fraud strategy team to create and deploy fraud rules that balance prevention effectiveness with minimal customer friction

• Established strong collaboration patterns with operations, technology, external partners, and general managers

• Demonstrated data-driven decision-making using SQL or Python to analyze fraud patterns and rule performance

• Proactively identified and addressed fraud issues before escalation, showing ownership beyond assigned tasks

• Contributed cross-functional perspective that considers broader business impact, not just fraud metrics
  

Responsibilities

• Own fraud strategy and rule performance for both onboarding fraud and transaction fraud across Imprint's credit card business

• Create, deploy, and continuously optimize fraud rules using data analysis to balance fraud prevention with customer experience

• Independently investigate fraud patterns and root causes, proposing and implementing solutions without waiting for direction

• Collaborate with operations teams to manage fraud cases and improve detection processes

• Partner with technology teams and external vendors to implement fraud prevention capabilities

• Monitor fraud trends and emerging attack vectors, proactively adjusting strategy to stay ahead of fraudsters

• Use data analytics tools (SQL, Python, or PySpark) to analyze fraud performance, measure rule effectiveness, and inform strategy decisions

• Contribute to cross-functional initiatives where fraud considerations impact broader business decisions

• Identify process improvements and tooling needs to strengthen fraud prevention capabilities
  

Qualifications

Required

• 6+ years of fraud strategy experience, specifically on the card-issuing side (credit card or debit card)

• Strong analytical skills with demonstrated ability to use data to drive fraud strategy decisions

• Technical proficiency in at least one data analytics language: SQL, Python, or PySpark

• Track record of independently owning fraud outcomes and proactively solving problems

• Experience collaborating with cross-functional teams including operations, technology, and business stakeholders

• Some leadership or mentorship experience

• Ability to balance fraud prevention with customer friction reduction

• Strong judgment in prioritizing fraud issues and addressing root causes rather than symptoms

Nice to Have

• Credit card fraud experience in fast-paced, high-growth environments

• Excitement about AI and emerging fraud prevention technologies

• Experience operating in less structured, high-autonomy environments

• Background managing fraud at scale with limited team resources

Perks & Benefits

• Competitive compensation and equity packages

• Leading configured work computers of your choice

• Flexible paid time off

• Fully covered, high-quality healthcare, including fully covered dependent coverage

• Additional health coverage includes access to One Medical and the option to enroll in an FSA

• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents

• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.