Software Technical Services Engineer

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain and grow our customer’s experience. As a Software Technical Services Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.

What you will be doing:

• Acquiring a deep product knowledge and understanding of all Impact products and keep up to date with Impact technology and industry trends
• Manage and support existing client integrations
• Identify, spec out and develop tools/reports that assist with troubleshooting processes or enable other teams within the org
• Work closely with other functional teams such as Engineering, Product, Solutions and Customer Success
• Managing incoming requests on our ticketing systems
• Take end-to-end ownership of client technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
• Assisting in the creation of technical related help content / documentation that is made available to clients and internal teams

Does this sound like you?

• Bachelor’s degree in Computer Science, Engineering, Science, Maths, or related Science or Commerce discipline
• 3+ years experience in a tech-focused role at a digital marketing or technology focused company, preferably in an external customer-facing capacity, or equivalent work experience.
• In-depth knowledge of Affiliate Marketing or Digital Marketing Industry
• Ability to perform log analysis, including writing SQL queries
• Practical experience in Web technologies such as but not limited to HTML, CSS, Javascript, PHP, REST APIs, FTP
• Passion for solving client issues in a fast-paced environment
• Excellent verbal and written communication skills
• Excellent problem solving and troubleshooting skills
• Ability to learn new technologies quickly and work independently
• Detail-oriented, ability to effectively prioritize tasks and time management
• Curious eye for identifying and refining operational processes

Nice to have:

• Affiliate and Partnerships Industry - Fundamentals Certification Path by PXA

Salary Range: $85,000 to $100,000 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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