Manager, Implementation Engineering

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

As a leader in impact.com's Customer Engineering organization, you will be responsible for leading a team of customer-focused and technically proficient implementation engineers. You will have the excellent opportunity to manage and grow the team, while ensuring all round development and well-being of individual team members. As an experienced technical professional, you will also be able to assist and guide the team in developing best-in-class client solutions on impact.com's award winning Partnership Cloud SaaS platform.

What You'll Do:

• Assist the team in developing custom client SaaS solutions, including the review and approval of technical plans
• Lead and grow a team of technical engineers by recruiting, mentoring and coaching
• Retain and develop talent through goal setting, career planning and development
• Conduct regular 1:1s and CFRs to ensure team high satisfaction and well-being
• Participate in tracking team KPIs and ACRs
• Quickly become proficient on impact.com's partnership automation platform and related technologies
• Build, review, improve and be responsible for the roll out of departmental tools and processes
• Act as an escalation point for internal and external requests
• Participate and lead departmental and cross functional projects and initiatives

What You Have:

• 5+ years of hands-on experience leading the design and development of client solutions on SaaS platforms
• 3+ years of team lead and/or team management experience
• 7-10 years of relevant industry/domain experience
• Bachelor’s degree in Computer Science, Engineering, Math, Science or Commerce discipline
• Excellent communication skills, both oral and written, including client-facing skills

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Primary caregiver leave
• Medical Aid and Provident Fund 
  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme for provident fund
• Restricted Stock Units
  • 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements
• Technology stipend 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.