Associate Technical Support Engineer - AI

• Applying your technical skills to analyze and solve the complex challenges our clients encounter with our AI Software Suite.
• Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments.
• Developing and maintaining a deep technical knowledge of our iManage product suite.
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects.
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
• Learning and maintaining deep knowledge of LLM (large language models), GenAI. methodologies and knowledge management process to deliver complex and comprehensive projects.
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions.
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence.

• A Bachelor’s degree in computer science or information technology.
• An advanced Knowledge of mobile connectivity solutions including Apple iOS application.
• An advanced Knowledge of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues.
• A working knowledge of SQL database technologies.
• Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or  Python.
• MCSE, MCP or MCSA certification.

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture. 
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments. 
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events. 
• Focus on impactful work, solving complex, real challenges utilising the latest technologies and protocols. 
• Own my career path with our internal development framework. Ask us more about this! 
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning. 
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!  

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.  
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay).
• Matching my pension contribution (up to 6%).
• Offering BUPA private medical insurance & a Simplyhealth cash plan to help with the everyday costs. 
• Providing Group life cover (including life insurance, income protection and critical illness protection). 
• Encouraging me to take time off with 25 days annual leave, bank holidays, and other life events.
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more. 

About iManage… 

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.  

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.