Information Systems Technician I - Data Center Services

Location: Springfield, IL

Department: Information Technology

Office of the Illinois Secretary of State
Alexi Giannoulias

• Assists senior staff in supporting Software Configuration, Library Manager (SCLM) and Changeman ZMF to support functions such as setting up new language definitions, changing control files, assisting in the customization of new software releases, troubleshooting problems in SCLM or ChangeMan ZMF for both Systems and Programming and Production Assurance (PA) personnel to define processes to facilitate moving into production areas, groups of programs, or JCL files that are being changed at one time.
• Assists senior staff with moves of problematic programs and Job Control Language (JCL) from development to production areas utilizing the SCLM and ChangeMan ZMF software package; assists in defining new applications in the Tivoli Workload Manager (TWS) software package,  laying out the order in which programs are run as a set and the disposition of files and reports;  daily reviews of the TWS error list to determine what problems occurred and to insure that they are addressed.
• Creates, deletes, reinstates or corrects Resource Access Control Facility (RACF) user IDs to have Customer Information Control System (CICS) privileges for internal employees and outside users.
• Serves as person on-call when programs complete with an abnormal termination to determine the level of support personnel required to be called to fix the problem.
• Assists in defining the number of archive copies of files to be kept as requested by Systems and Programming for recovery purposes in new or changed systems, using the TWS environment. 
• Performs other duties as required or assigned.

• Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
• Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services.
• Requires elementary knowledge of accounting and statistical theories, methods and practices.
• Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer.
• Requires working knowledge of the principles and techniques of computer system documentation.
• Requires ability to effectively participate in and profit from formal and in-service training programs.
• Requires ability to analyze data logically.
• Requires ability to maintain satisfactory working relationships with others.
• Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
• Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.
• Requires awareness and adherence to organizational standards for security, privacy and ethics.
• Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.

• Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
• Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
• Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).