Systems Engineer

Location: Bangalore, Karnataka, India

Employment Type: Regular

Who you are

Are you passionate about improving co-worker experience through digital solutions? Within Coworker listening we are standing at an interesting transformation with our coworkers in the centre. How can we develop a product area for listening to our 180 000+ colleagues. Do you have a vision on how to build this modern stack setup or have you done it before and want to take it to the next level here at one of the largest Retail companies in the world?

We are looking for a System Engineer to support the Listening area within our Digital Workplace Domain. Together with the Product Owner, you will drive the daily business, operational excellence, and continuous improvement from a technical perspective. Working closely with vendors bought service engineering team and Engineering Community, you will ensure our platforms are secure, compliant, reliable, and aligned with Ingka standards.

You thrive in a role where technology, governance, and continuous improvement come together. You enjoy collaborating with both business and technical stakeholders to ensure solutions deliver value while meeting operational, security, and compliance requirements.

Your responsibilities

• Partner closely with the Product Owner to drive daily operations, service improvements, and vendor coordination.
• Own the technical lifecycle management of listening and survey platforms.
• Act as the technical lead for the Listening area and provide guidance on platform capabilities, limitations, and improvements.
• Ensure SaaS solutions, integrations, and technical services are secure, compliant, supported, and aligned with Ingka standards.
• Manage data platform configuration, technical administration, and application maintenance activities.
• Ensure that listening solutions and related data processes comply with privacy, data protection, retention, consent and cross-border data requirements.
• Coordinate upgrades, releases, patches, and technical improvements.
• Monitor service availability, performance, capacity, and operational health.
• Manage incidents, problems, risks, vulnerabilities, and technical debt in collaboration with vendors and support teams.
• Drive root cause analysis and continuous service improvements.
• Ensure operational documentation, support models, and knowledge articles are maintained and kept up to date.
• Act as the primary technical contact towards vendors and bought service teams.
• Support vendor evaluations, onboarding activities, contract renewals, and service reviews from a technical perspective.
• Contribute to roadmap planning by identifying technical opportunities, risks, and improvement initiatives.
• Drive automation, standardization, and operational excellence initiatives.

WE BELIEVE YOU HAVE

• Experience working as a System Engineer, Application Engineer, Technical Service Owner, IT Application Manager, or similar role.
• Strong experience within IT Application Management Services (AMS).
• Experience with survey platforms, employee listening solutions, or HR-related SaaS platforms is preferred.
• Knowledge of application lifecycle management, service operations, and technical governance.
• Experience working with external vendors and managed service providers.
• Knowledge of security, privacy, compliance, and risk management requirements.
• Understanding of cloud and SaaS operating models.
• Ability to engage in technical discussions with vendors, architects, developers, and engineers.
• Strong analytical and problem-solving skills.
• Experience working with Agile ways of working and Jira.
• Experience supporting system integrations and troubleshooting complex technical issues.
• Strong communication and stakeholder management skills.

Together as a team

You will be part of the Digital Workplace Domain, where we enable a better everyday work life through modern digital experiences and services.

Our mission is to understand the needs of co-workers and continuously improve their experience by turning feedback and insights into meaningful actions. Working side by side with the Product Owner, you will form the core leadership team for the Listening area. While the Product Owner focuses on product direction, business priorities, stakeholder needs, and roadmap direction, you will ensure the technical foundation, operational excellence, security, compliance, and governance needed to deliver reliable and scalable services.


We believe in:

• Putting co-workers first.
• Strong collaboration across business and technology.
• Security and compliance by design.
• Operational excellence and continuous improvement.
• Ownership and accountability.
• Building trusted partnerships with stakeholders and vendors.


We can offer you:

• Technical responsible of globally used platform impacting thousands of co-workers.
• Opportunity to shape the future of the Co-worker Listening area.
• Collaboration with global business stakeholders, vendors, and technology teams.
• Exposure to Digital Workplace solutions, SaaS platforms, application management, and vendor governance.
• A flexible and collaborative working environment.
• Opportunities for continuous learning and professional growth.
• The possibility to make a real impact on how co-workers experience digital products and services every day.