Senior Platform Operation Owner- (Engineering Platform Central Warehouse)

Location: Bangalore, Karnataka, India

Employment Type: Regular

Our team within IKEA

We set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services with new and existing technology and agile delivery methods to deliver at pace.
At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

Your responsibilities

• To be responsible for operating and maintaining one or more highly reliable and stable group of platforms.
• Lead and coach product owners and technical leads, and promote modern principles, proper tools and increase of automation to enable the specified business outcomes.
• To balance the need to implement the platform roadmap with ensuring platform functionality and satisfying the on-going needs of the product development teams.
• To guide and support the platform operations owners in their daily work.
• To drive service improvements for one or more platforms. Understand and measure the value the platform delivers to the organization.

ASSIGNMENTS
• Responsible for all aspects of IT service delivery for one or more platforms within the assigned platform area
• Lead and operate in all aspects of IT Service Delivery including ensuring compliance with legislations, policies and other requirements
• Lead and promote good practices to improve time to market and fulfill business needs
• Educate other platform operations owners in ways of working, encouraging good practices to meet consumer expectations on service delivery
• Take responsibility for cooperation and alignment with key stakeholders within Ingka and Inter IKEA with interdependencies towards Group Digital to improve our service deliveries
• Lead and coach in change activities in different environments to secure functionality and availability
• Identify, continuously explore, and evaluate new technologies and benchmark against industry standards, in order to boost innovation and productivity for optimization/modifications to the current service deliveries
• Proactively manage relevant organizational processes, to drive an intended outcome
• Responsible for operational supplier management, e.g. responsibility for operational delivery and handling of system failures and new version rollouts for one or more platforms
• Establish internal and external agreements as required to fulfil Service Level Agreement (SLA) for the platform(s)
• Manage platform budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
• Continually review and align license forecast and ensure license compliance
• Support the Platform Operations Manager/ Engineering Manager with insights for balancing the need to implement the platform roadmap and ensuring platform availability and performance
• Support the Platform Operations Manager/ Engineering Manager with managing successful releases of changes to the applications as needed
• Support the Platform Area Manager/Engineering Manager with the development strategies at the domain/core business level
• Engage with Platform Engineering Manager/ Engineering Manager in order to secure sufficient resources and functional expertise required for run-related changes
• Support the Platform Engineering Manager/ Engineering Manager in creating the tactical roadmaps for one or more platforms
• Support the Platform Operations Manager/Engineering Manager with coaching and developing team members on functional expertise and with know-how within the areas of processes, stakeholder management, and ways of working
• Participate in the senior platform operations owner network within group digital

Together as a team

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.