Senior Manager, Network Assurance

Company Description

IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.

Job Description

Job Purpose

The Senior Manager, Network Assurance – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters.

Key Responsibilities

•    Manage all Planned Preventive Maintenance end to end.
•    Develop and continuously deliver vendor governance and SLA administration strategies.
•    Drive daily O&M process compliance.
•    Identify gaps and implement all SLA penalties.
•    Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
•    Provide end to end customer support on post integration/RFI issues.
•    Network tools and database management for vendors.
•    Oversee the administration and requisition of spare parts for Inhouse Portfolio
•    Build and maintain strong relationships with vendors to facilitate smooth operations.
•    Collaborate with internal and external stakeholders to drive performance.
•    Perform other tasks and duties as assigned by the Regional Director, Operations

Qualifications

Job-Specific Competencies

Functional:

• Strong technical field operations experience in a Telecoms company
• Stakeholder Management
• Project Management
• SLA Fulfilment 
• Strong Communication Skills
• Network Tools Administration/Management
• Data Analysis
• SLA Administration
• Problem Solving

Behavioural:

• Leading & Influencing 
• Collaboration & Teamwork
• Decision Making

Additional Information

Qualifications & Experience Required

• Bachelor’s degree in Telecommunications Engineering or any related discipline.
• 5-8 years related experience in telecoms Field Operation and stakeholder management.

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.