Senior Manager, Field Control & Network Services

Company Description

IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 40,000 towers across its 10 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Rwanda, South Africa and Zambia. For more information, please email: communications@ihstowers.com or visit: www.ihstowers.com

Our people and culture are what make IHS such a unique organization. To maximize on our spirit of collaboration, innovation and teamwork we operate an office based working policy 100% of the time across all our locations.

Job Description

Job Purpose

Ensure technical audits are executed across all operational sites to identify, report, and resolve active and passive faults. 

Key Responsibilities

• Develop and guide implementation of the work unit’s strategies, providing leadership and direction in setting routine and non-routine schedules for team-members and ensuring ongoing evaluation of reports, policies, processes, and work procedures. 

• Provide inputs for the function’s budgeting and control activities. 

• Collaborate with Operations, key customers, and customers’ active infrastructure vendors on initiatives to drive improvements in network performance. 

• Trigger reviews of diesel allocation schedules across affected sites to eliminate waste. 

• Lead continuous search for improved alternatives to boost service delivery and efficiency to customers, including proper load dimensioning and authentication per customer. 

• Develop operational roadmap and long-term plan for the team, covering site audits, territorial uplifts, and network performance. 

• Review and approve reports on all audited/ retrofitted sites within the company’s tower portfolio. 

• Lead execution of special projects assigned to the team in relation to performance improvement initiatives. 

• Ensure continuous improvement of processes and procedures to foster efficiency and optimal service delivery to customers. 

• Develop and sustain a knowledge transfer program within the team. 

• Oversee effective management of all second-level site performance issues. 

• Work with leaders of other accountable teams across the business to effectively manage and address issues which may interfere with completion of projects and tasks assigned to the team, including but not limited to communal unrest, security and movement restrictions, crime (vandalism, theft), regulatory concerns, strike actions, fraud, etc. 

• Promote communication among colleagues to drive information flow and curb problems that may arise. 

• Prepare and submit reports to the Director, Business Decision Support. 

• Manage relationships with partners and vendors. 

• Perform other tasks, duties and responsibilities as assigned by the Director, Business Decision Support. 

Qualifications

Job-Specific Competencies

Functional: 

• Network Performance Analysis & Reporting 

• Project Performance & Control 

• Site/ Infrastructure Audit 

• Quality Assurance 

• Knowledge of Active Systems – Radio, Tx 

• Knowledge of Passive Infrastructure – Power Systems & Equipment, Cooling, AC & DC environment 

• Business Communication 

Behavioural: 

• Collaboration & Teamwork 

Additional Information

Qualifications & Experience Required

• Bachelor’s degree/ HND in Electrical & Electronics Engineering, Computer Science, Mechanical Engineering, or any related discipline. 

• Masters in Telecommunications or professional certification in Project Management, e.g. PMP or Prince2, will be an asset. 

• Minimum of +14 years’ experience in the telecoms industry with demonstrable network operations, quality assurance, technical audit, and vendor management experience. 

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.