Senior IT Solutions Engineer I

ICON is looking for an accomplished Senior IT Solutions Engineer I to join the Corporate IT department and provide technical leadership and expertise across the whole organization. As a Senior IT Solutions Engineer, you will be working closely with IT Operations, Cyber Security and Data Strategy teams to drive innovation and efficiency to business processes across the whole organization by deploying technical solutions tailored to specific challenges and requirements. As a senior member of the Corporate IT team, you will be expected to work independently and collaborate with business area leaders and senior technical experts from various teams and deliver quick and impactful results in a high-paced startup environment. This role reports to the Senior IT Manager and is based on our Austin, TX HQ Campus.

RESPONSIBILITIES:

• Define and implement automation strategies to drive business process efficiencies across different departments and functions
• Assist various functions across the organization in the technical management of their business applications and tools
• Provide technical leadership and guidance in maturing existing enterprise applications and onboarding new services
• Build and maintain custom integrations based on REST APIs of various platforms and SaaS applications
• Act as the Subject Matter Expert (SME) for critical business, IT Operations, and Cyber security tools and applications
• Support IT Operations team with Tier3 escalations
• Manage and build IT knowledge base - internal technical Runbooks, user guides, etc.
• Build and develop internal competencies by providing mentoring and coaching to IT Operations team and other technical functions within the organization

MINIMUM QUALIFICATIONS:

• 8+ years of experience in IT Engineering, Senior System Administration, or similar
• Prior experience in DevOps, Cloud infrastructure, or software development roles will be a strong advantage
• Experience with REST API integrations is a must
• Experience using low code/no code integration and automation platforms such as Okta Advanced workflows, Zapier, Workato, etc.
• Working knowledge of Python, especially around handling web requests, JSON data parsing
• Expert-level knowledge of industry-standard tool stacks (GWS, Microsoft, IAM tools, HRIS platforms, ERPs, SaaS management platforms, etc.)
• Proven track record of implementing complex technical solutions to optimize business processes
• Experience in managing Atlassian cloud platform - Jira and Confluence
• Capable of quickly and independently learning and adapting to a rapidly changing technology environment
• Ability to operate both autonomously and as a part of a team

PREFERRED SKILLS AND EXPERIENCE:

• Background in software development 
• Python knowledge is preferred
• Experience with node.js, Java, and JavaScript 
• Prior experience with DevOps/Cloud Infra management - familiarity with IaaC tools, CI/CD tools and processes, Git code repositories, etc (Github, Jenkins, Terraform, Harness, or similar)
• Prior experience working within cybersecurity compliance frameworks and audits (ISO27001, CMMC, Fedramp, or similar)
• Experience managing enterprise networks (DNS, DHCP, SSL, IPSEC, TCP/IP troubleshooting)
• Advanced macOS and Windows scripting knowledge and prior experience creating management scripts for various OSes
• Prior experience managing Linux systems, especially in endpoint use cases