Description
*We are open to supporting 100% remote work anywhere within the U.S.*
As the Lead ServiceNow Practice Architect, you serve as the technical leader in the organization. You will shape the solutions we deliver, co-create our go-to-market strategy, drive innovation in ServiceNow solutions, and ensure the growth of our people and our business. This role combines an exceptional depth of technical expertise with visionary leadership, influencing the development of cutting-edge ServiceNow solutions, fostering knowledge-sharing, and engaging in thought leadership within the ServiceNow community.
Your responsibilities include:
Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow license sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. This may involve interacting with both technical and non-technical stakeholders. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution, including implementation plans, timelines, and cost estimates, and ensure that the proposed solutions address all the specific requirements outlined in the solicitation documents.
Innovation: Serve as the unequivocal expert in our Practice’s strategic initiatives. Lead the design and development of innovative ServiceNow solutions that align with ICF’s go-to-market strategy. Build the Practice brand throughout the ServiceNow ecosystem, setting our organization as the thought leader within the space.
Talent Management: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Lead the mentorship program for all technical practitioners and the corps of ServiceNow architects in growth and thought leadership.
Delivery Excellence: Design the implementation framework and plans to ensure repeatable, quality, delivery; and support marketing and sales go-to-market strategies. Identify new methodologies, technologies, and best practices to institute within the Practice’s delivery methodology. Ensure practice-wide understanding and adherence to these new concepts, procedures, and best practices.
10% - potential travel to client locations
Required Experiences and Certifications
12 or more years of experience implementing or architecting ServiceNow and similar SaaS solutions.
ServiceNow Certified Technical Architect or Certified Master Architect
US Citizenship is required (required by the federal government for this position).
Certified in one or more additional mainline certifications, with preference for the following:
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist (CIS) – Human Resources
CIS – Customer Service Management
CIS – IT Service Management
CIS – Discovery
CIS – Service Mapping
CIS – Strategic Portfolio Management
CIS – Application Portfolio Management
CIS – Software Asset Management
CIS – Hardware Asset Management
Valuable Skills for this Role
The ideal candidate will also have:
Certification in one or more mainline certifications, with preference for the following:
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist (CIS) – Human Resources
CIS – Customer Service Management
CIS – IT Service Management
CIS – Discovery
CIS – Service Mapping
CIS – Strategic Portfolio Management
CIS – Application Portfolio Management
CIS – Software Asset Management
CIS – Hardware Asset Management
Experience writing ServiceNow delivery proposals, conducting oral presentations, delivering ServiceNow solutions demonstrations, and engaging with prospect and client leadership.
Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
Excellence in designing and leading complex solutions and integrations
Excellent understanding of system architecture and design principles.
Excellent technical leadership skills and a hunger to take on additional responsibilities.
Excellent written and oral communication skills to deliver technical solutions simply and succinctly.
Exceptional problem-solving and critical-thinking abilities
Excellent communication, presentation, and stakeholder management skills
Exceptional understanding of ServiceNow best practices and industry trends
Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.
#DMX24
#SENW22
#INDEED
#LI-CC1
#Clearance
#DPT24
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
$136,141.00 - $231,440.00
Nationwide Remote Office (US99)
As the Lead ServiceNow Practice Architect, you serve as the technical leader in the organization. You will shape the solutions we deliver, co-create our go-to-market strategy, drive innovation in ServiceNow solutions, and ensure the growth of our people and our business. This role combines an exceptional depth of technical expertise with visionary leadership, influencing the development of cutting-edge ServiceNow solutions, fostering knowledge-sharing, and engaging in thought leadership within the ServiceNow community.
Your responsibilities include:
Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow license sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. This may involve interacting with both technical and non-technical stakeholders. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution, including implementation plans, timelines, and cost estimates, and ensure that the proposed solutions address all the specific requirements outlined in the solicitation documents.
Innovation: Serve as the unequivocal expert in our Practice’s strategic initiatives. Lead the design and development of innovative ServiceNow solutions that align with ICF’s go-to-market strategy. Build the Practice brand throughout the ServiceNow ecosystem, setting our organization as the thought leader within the space.
Talent Management: Stay abreast of and be a leader on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need. Lead the mentorship program for all technical practitioners and the corps of ServiceNow architects in growth and thought leadership.
Delivery Excellence: Design the implementation framework and plans to ensure repeatable, quality, delivery; and support marketing and sales go-to-market strategies. Identify new methodologies, technologies, and best practices to institute within the Practice’s delivery methodology. Ensure practice-wide understanding and adherence to these new concepts, procedures, and best practices.
10% - potential travel to client locations
Required Experiences and Certifications
12 or more years of experience implementing or architecting ServiceNow and similar SaaS solutions.
ServiceNow Certified Technical Architect or Certified Master Architect
US Citizenship is required (required by the federal government for this position).
Certified in one or more additional mainline certifications, with preference for the following:
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist (CIS) – Human Resources
CIS – Customer Service Management
CIS – IT Service Management
CIS – Discovery
CIS – Service Mapping
CIS – Strategic Portfolio Management
CIS – Application Portfolio Management
CIS – Software Asset Management
CIS – Hardware Asset Management
Valuable Skills for this Role
The ideal candidate will also have:
Certification in one or more mainline certifications, with preference for the following:
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist (CIS) – Human Resources
CIS – Customer Service Management
CIS – IT Service Management
CIS – Discovery
CIS – Service Mapping
CIS – Strategic Portfolio Management
CIS – Application Portfolio Management
CIS – Software Asset Management
CIS – Hardware Asset Management
Experience writing ServiceNow delivery proposals, conducting oral presentations, delivering ServiceNow solutions demonstrations, and engaging with prospect and client leadership.
Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
Excellence in designing and leading complex solutions and integrations
Excellent understanding of system architecture and design principles.
Excellent technical leadership skills and a hunger to take on additional responsibilities.
Excellent written and oral communication skills to deliver technical solutions simply and succinctly.
Exceptional problem-solving and critical-thinking abilities
Excellent communication, presentation, and stakeholder management skills
Exceptional understanding of ServiceNow best practices and industry trends
Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.
#DMX24
#SENW22
#INDEED
#LI-CC1
#Clearance
#DPT24
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
$136,141.00 - $231,440.00
Nationwide Remote Office (US99)
Other Jobs from ICF
AWS DevOps Engineer (Remote)
Reston, VA
US
Senior ServiceNow Developer DHS or Secret (Remote)
Reston, VA
US
Senior ServiceNow Developer with SAM (Remote)
Reston, VA
US
Senior Salesforce Engineer (Copado) - Remote
Reston, VA
US
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 307 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
Cancel anytime / Money-back guarantee