The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a comprehensive understanding of, or the willingness to learn about, compilers and z/OS operating systems, proven experience using general troubleshooting tools and commands for this platform, and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting compiled applications is essential.
The individual will work with all Technical Support teams within IBM and desire to continuously learn and share expertise.
Excellent written and spoken English skills are required.
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