Site Reliability Engineer

Your roles & responsibilities:
 
As an Application Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Application Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.
You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value.
 
What you'll do

• You'll be responsible for supporting development teams by implementing SRE practices, standards and processes across Intelligent Automation.
• You'll continuously improve the service levels provided to our end users, thinking about application stability, customer satisfaction and strengthening incident and problem management practises. 
• You'll ensure our products and services are monitored proactively, so we know about any issues before our customers do.
• You’ll understand metrics that will keep you informed of where to make improvements to get the highest value through e.g. automation and simplification.

 
As a Site Reliability Engineer you'll:
 

• Work closely with application teams to ensure their products, service and tools follow SRE best practices relating to observability, reliability, scalability and resilience.
• Proactively look to improve day to day SRE tasks through automation and collaboration.
• Take ownership of incident management and participate in post incident reviews and carry out any remediation and/or mitigation work.
• Participate in Change Management, including engagement with stakeholders and senior level engineers/developers.
• Have a clear understanding of CI/CD processes and route to live implementation.