An integral component of U.S. humanitarian policy is the U.S. Refugee Admissions Program (USRAP), which is primarily implemented via PRMs refugee case processing system called START. PRM also engages with other USRAP partners systems, as needed, to support refugee processing and resettlement. Individuals outside the United States seeking admission as a refugee under Section 207 of the Immigration and Nationality Act (INA) are processed through the USRAP, which is managed by the Department of State in cooperation with the Department of Homeland Security (DHS) and the Department of Health and Human Services (HHS). Those admitted as refugees are eligible for USG-funded resettlement assistance.
The USRAP reflects the United States highest values and aspirations to compassion, generosity, and leadership. Since 1975, the United States has welcomed over 3 million refugees from all over the world. Refugees have built new lives, homes, and communities in towns and cities across all 50 states. On an annual basis, the President, in consultation with Congress, determines an annual limit for admitting the total number of refugees into the United States.
The USRAP is a multi-stage process requiring a refugee applicant to undergo case referral/initiation, prescreening interview, DHS U.S. Citizenship and Immigration Services (USCIS) interview and adjudication, security checks, and medical examination. For refugee applicants approved for admission to the United States, next steps include domestic resettlement partner placement, cultural orientation, and travel to the United States.
• Supports the PM and DPM in executing the Refugee Processing Center (RPC) project.
• Works closely with PRM to support the overall mission for overseas and domestic components
of the US Refugee Admissions Program.
• Ensures that the RPC and RSC SOPs are aligned with Department of State policy and business
rules.
• Supervises refugee case processing operations. Ensures staff is cross-trained to avoid processing
backlog during workload fluctuations.
• Innovates in close cooperation with Data Analytics and software subject matter experts to
identify efficiencies/automation that will increase efficiency and productivity of case processing
staff.
• Supervises training, change management, and business analysts who support RSC caseworkers
across the world in implement PRM policy and RPC system and processing requirements.
• Subject matter expert in refugee processing procedures. Familiar with refugee administration
including report generation techniques, associated statistical methods, congressional inquiries
and help desk procedures.
• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain
data required for planning refugee operations activities, such as new commitments, status ofPage 57 of 66
work in progress, and problems encountered. Assigns or delegates responsibility for specified
work or functional activities and disseminates policy. Gives work directions, resolves problems,
prepares schedules, and sets deadlines to ensure timely completion of work.
• Coordinates Refugee Operations activities with START software team, User Acceptance Testing,
systems design and prototype reviews to provide the user perspective in START system
development and troubleshooting defects.
• Monitors and analyzes costs and prepares budget. Prepares reports and records on department
activities for management.
• Evaluates current procedures and practices for accomplishing department objectives to develop
and implement improved procedures and practices.
• Establishes standards for functions that are in accordance with the contractor’s quality control
and configuration management programs, ensures that they are understood and evaluates
employee performance.
• Reviews or spot checks the work of employees and is available to provide advice and assistance
as needed. May initiate or authorize employee hire, promotion, discharge, or transfer.
• Expertise on START system from the end user perspective and expert on all RPC and RSC case
processing guidance. Serves as “go to” subject matter expert on USRAP.
• Understands refugee case processing data and assists RPC leadership and PRM colleagues to
make data-based decisions regarding policy and to manage the USRAP case processing pipeline.
• Liaises closely with PRM/A federal team on refugee case processing issues, priorities, and
strategy globally.
Must be located in the Washington, DC Metro Area
Secret or TS/SCI clearance required
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