Responsibilities
- Properly document incidents and problems per the IBM Cloud IaaS Network Services standards and practices.
- Effectively communicate during an event or maintenance to internal groups the nature of the event when called upon
- Properly document changes via IBM Cloud IaaS Network Services standards
- Effective monitoring of the alerts board
- Work in Arista and Cisco Switch and routers for example devices:
- DCS-7050TX-64-R DCS-7048T-A-R DCS-7050QX-32-R
- Cisco Nexus 3ks Cisco Cat3750s
- Module swaps for Arista, Juniper, and Cisco gear for example devices:
- Juniper MX 960, 480 platforms
- Cisco Nexus 7k
- Cisco Nexus and Catalyst switching hardware
- Inclination towards automation using Python and good in logical reasoning
- Internal interconnect between network devices troubleshooting
- External Circuit connectivity troubleshoot with external vendors like CenturyLink, At&t, Telstra, etc.
- Should have hands-on experience with Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.
- Should have good skills in troubleshooting, problem identification and resolution of networking issues
- Should have good/hands-on understating of network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing
- Should have good understanding and hands-on experience of common Internet protocols such as DNS, NTP, LDAP and GSLB
- The engineer should have the ability and preference to operate with autonomy, ability to change focus when needed, often multiple times within a work week
- Should have solid experience creating technical documentation for current and future state network support needs
- Ability to make decisions based on risk, best practice and business need and clearly articulate the decision points
- Experience with both Windows and Unix (Linux/FreeBSD) servers
- Exposure to global network design and management
- An urge to take ownership of issues and drive the best-known solution into the discussions for the long-term goals of said projects
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