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Lead Customer Success Manager

Bengaluru, India
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Description
  • Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
  • Deliver value associated with customer investment in Apptio’s Cloudability Products.
  • Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
  • Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
  • Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
  • If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.
IBM
IBM
Business Development Business Information Systems CRM Data Management Software

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