This role is for an operational support project structured on ITIL Framework; offers support to the clients and client resolution teams and act as a single point of contact
Responsibilities:
- Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;
- Process user and access management requests;
- Communicate, follow up and manage centralize distribution lists via Email Exchange Console;
- Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
- Publishing documentation on different sites;
- Driving surveys;
- Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.
- The Internship program is for a determined period of 3 months - full time with a high possibility to extend the collaboration.
- After 3 months of internship the candidate can be offered the option of a permanent position in IBM
- Interaction with IBM professionals to gain industry insight and exposure to international projects
- Supportive work environment
- Ongoing learning and development opportunities
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