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IBM Internship - Application support Level 1

Bucharest, Romania
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Description
Brief activity description:
This role is for an operational support project structured on ITIL Framework; offers support to the clients and client resolution teams and act as a single point of contact

Responsibilities:
  • Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;
  • Process user and access management requests;
  • Communicate, follow up and manage centralize distribution lists via Email Exchange Console;
  • Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
  • Publishing documentation on different sites;
  • Driving surveys;
  • Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.
  • The Internship program is for a determined period of 3 months - full time with a high possibility to extend the collaboration.
Benefits
  • After 3 months of internship the candidate can be offered the option of a permanent position in IBM
  • Interaction with IBM professionals to gain industry insight and exposure to international projects
  • Supportive work environment
  • Ongoing learning and development opportunities
 
IBM
IBM
Business Development Business Information Systems CRM Data Management Software

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