Description
A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way. CS Brand Architects will drive the onboard, deployment, and adoption of prioritized products that align with the IBM Hybrid Cloud and AI strategy, accelerate AI adoption and modernization on Red Hat OpenShift, and scale Product Led Growth (PLG) initiatives.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products.
Your primary responsibilities will include:
路 Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
路 Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
路 Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
路 Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products.
Your primary responsibilities will include:
路 Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
路 Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
路 Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
路 Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.
![IBM](https://storage.googleapis.com/echojobs.io/static/logos/ibm-com.png)
IBM
Business Development
Business Information Systems
CRM
Data Management
Software
0 applies
8 views
Jobs from our Partners
ETS Engineer III-API Engineering
Vienna, Austria
US
Senior Software Engineer, UX Engineering
San Francisco, CA
US
Other Jobs from IBM
Software Development Manager
Bengaluru, India
Java Full Stack Developer
Krak贸w, Poland
Java Developer
New Delhi, India
Delhi, India
Data Engineer: Enterprise Content Management
Hyderabad, India
Data Engineer: Enterprise Content Management
Hyderabad, India
Data Engineer: Data Platforms-Google
Gurgaon, India
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
馃コ馃コ馃コ 307 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
Cancel anytime / Money-back guarantee