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Cloud Compute Engineer (USA Support)

IBM Cloud
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Description
As a Computer / Virtualization Cloud Support Engineer you will provide technical support to clients of our infrastructure-based offerings and services. You will work in close collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.
Key responsibilities:
• Diagnose and troubleshoot issues reported by IBM Cloud customers.
• Drive effective communication with customers and partners via phone, chat and case regarding technical issues.
• Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
• Engage with engineering, operations, and management to diagnose and resolve critical issues.
• Utilize acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.


 
GCLD24
GCLD24
GCLD24
IBM
IBM
Business Development Business Information Systems CRM Data Management Software

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