We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.
Responsibilities:
- Run the production environment by monitoring availability and taking a holistic view of system health
- Provide primary operational support and engineering for IBM infrastructure.
- Create sustainable systems and services through automation and uplifts
- Improve reliability, quality, and time-to-market of our suite of cloud solutions
- Provide support for production escalations and problem resolution for customers.
- Proactively identifying issues and improvement opportunities.
- Diagnose and resolve complex system, application software, security and related problems that impact system and availability.
- Gather and analyze metrics from production systems to assist in performance tuning and fault finding
- Partner with development teams to improve services through rigorous testing and release procedures
- Understand business needs to define automation requirements and product architectural solutions.
- Develop high-level product specifications with attention to system integration and feasibility
- Define all aspects of development from appropriate technology and workflow to coding standards
- Collaborate with other professionals to determine functional and non-functional requirements for automation software
- Participate in technical reviews of requirements, specifications, designs, code and other artifacts.
- Learn new skills and adopt new practices readily in order to develop innovative and cutting-edge software products that maintain Company's technical leadership position.
You’ll have access to all the technical and management training courses you need to become the expert you want to be.
You’ll learn directly from expert developers in the field; our SME's love to mentor.
You will have the opportunity to work in many different areas to figure out what really excites you.
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