Description
- Design/architect software solutions to solve complex problems for backend components/distributed systems
- Exercise best practices in agile development and software engineering. Code, unit test, debug and perform integration tests of software components
- Develop software tools for automation, effective debugging, performance analysis and load/stress testing, recommend software solutions to improve the product.
- Participate in software design reviews, code reviews and project planning.
- Mentor and train other members of the team.
- Provide troubleshooting and technical advice for customers
- Provide technical leadership and guidance to customers that are geographically distributed
- Write and review documentation and technical blog posts.
- Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
- Use technical and negotiation skills in collaboration with support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the client or IBM representative as appropriate
- Recommend and implement new or improvements to existing tools, procedures, and processes
- Contribute to department attainment of organizational objectives and high client satisfaction
- Passion for handling technical challenges and be goal and results oriented
- Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
- Proven listening, detail-oriented thinking, and creative problem-solving skills
- Ability to work in highly collaborative global organization
- Be open to flexible schedule in development and support environment
- Good communication skills and ability to work with multiple team
- Agile development experience
- Hands on experience in Full stack Development with strong back end development skills, exposure to cloud platforms and programming Language (Java, C, C++, Go ,TypeScript, Node JS ) strongly preferred.
- BE/B Tech in Computer Science or relevant and 3+ years track record in development technical support or in a customer facing role working with enterprise software
IBM
Business Development
Business Information Systems
CRM
Data Management
Software
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