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Ibexlabs

AWS Connect Engineer

Hyderabad, India
Amazon Connect AWS Lambda S3 DynamoDB CloudWatch API Gateway REST API Python Node.js Microservices Amazon Lex
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Description

AWS Connect Engineer

Location: Hyderabad, India

Experience: 4

Job Summary:
We are seeking an experienced AWS Connect Engineer with 4+ years of experience to design, implement, and support cloud-based contact center solutions for a finance client. The ideal candidate should have hands-on expertise in Amazon Connect, AWS services, and integration with enterprise systems, ensuring secure and scalable solutions aligned with financial industry standards.

Key Responsibilities:
  • Design, develop, and implement contact center solutions using Amazon Connect
  • Configure and manage contact flows, routing profiles, queues, and user management
  • Integrate AWS Connect with Salesforce, APIs, and third-party applications
  • Work with AWS services such as Lambda, S3, DynamoDB, CloudWatch, and Lex
  • Develop IVR solutions and chatbot integrations
  • Ensure high availability, scalability, and performance of contact center solutions
  • Troubleshoot and resolve issues related to call flows, connectivity, and integrations
  • Implement security best practices aligned with finance industry compliance
  • Monitor system performance and optimize based on business requirements
  • Collaborate with cross-functional teams (DevOps, QA, Business stakeholders)


Required Skills:
  • Hands-on experience with Amazon Connect
  • Strong knowledge of AWS services (Lambda, API Gateway, S3, CloudWatch, DynamoDB)
  • Experience with IVR development and call flow design
  • Familiarity with REST APIs and integrations
  • Basic scripting knowledge (Python, Node.js, or similar)
  • Understanding of cloud architecture and microservices
  • Experience with monitoring and logging tools


Preferred Skills:
Experience in Banking/Finance domain
Knowledge of compliance and security standards (e.g., PCI-DSS)
  • Experience with Amazon Lex or chatbot integrations
  • CI/CD pipeline exposure
  • Certifications in AWS (e.g., AWS Certified Solutions Architect or Developer)
Ibexlabs
Ibexlabs

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