10891-Manager, Platform Engineering

Location: Joliet, IL

• Lead and mentor the platform engineering team to plan, operate, and troubleshoot the Joliet plant's infrastructure and operational workload.
• Lead day-to-day IT Operations for the Joliet plant, including incident, problem, and change management, service levels, and 24x7 operational readiness across all platform, storage, backup, and network services.
• Provide guidance and direction for a broad range of technical solutions to install, upgrade, secure, tune, monitor, and maintain Windows and Linux server environments and their underlying virtualization and compute infrastructure.
• Oversee administration, capacity planning, and performance optimization of HPE Nimble/Alletra storage and data protection using Veeam Backup & Replication.
• Direct the management, configuration, and support of Cisco network devices (routers, switches, firewalls) to ensure secure and reliable plant connectivity.
• Identify program needs and coordinate solutions and support for plant operations.
• Design and oversee efficient, effective IT management processes aligned with ITIL best practices.
• Identify and resolve user/customer issues impacting plant operations.
• On-call 24x7 for operational support and onsite rotation for P1/P2 major incident management and emergency response.

• Manages the work efforts of supervisors/individual contributors.
• Responsible for hiring, firing, performance appraisals, and pay reviews.
• Makes decisions based on unit objectives, as well as company policies and procedures.
• Manage onshore and offshore platform and infrastructure engineers.

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Networks with key contacts outside own area of expertise.

• Determines methods and procedures on new assignments and may coordinate activities of other personnel.

• Bachelor of Science degree preferred or equivalent work experience (including 6+ years experience in Information Technology).
• 10 Years managing a technical support or infrastructure team.
• Experience leading a team in the integration and support of Windows and Linux (RedHat/CentOS) server environments and virtualization platforms.
• Hands-on experience managing HPE Nimble/Alletra storage and Veeam Backup & Replication.
• Strong working knowledge of Cisco network devices (routing, switching, and firewalls).
• 7+ years of experience in managing compute, storage, backup, and network infrastructure.
• 2+ years management experience
• Prior experience supporting a manufacturing or plant environment strongly preferred.
• ITIL certification preferred.
• AWS and/or Azure certification preferred.