Senior Business Analyst

Who are we?    

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are   

We’re on the lookout for a Senior Business Analyst to become a key member of our Revenue Operations (RevOps) team. In this position, you will serve as the vital connection between our business goals and operational implementation. Your focus will be on collecting comprehensive requirements, documenting workflows, managing small-scale projects, and analysing data to guide our decision-making processes. Your impact will be instrumental in refining our systems, enhancing performance, and driving operational excellence throughout the organisation.

This role carries significant influence in our revenue operations, empowering teams in sales, marketing, and customer success to work more efficiently and achieve their goals. If you're a creative problem solver who enjoys navigating complexity to find clarity, this could be the ideal opportunity for you.

What you will do   

• Gather Requirements: Engage with stakeholders to identify needs, pain points, and objectives, and translate them into actionable requirements.  

• Documentation: Develop and maintain clear, user-friendly documentation of processes, systems, and project deliverables.  

• Data Analysis: Analyse operational data to identify trends, inefficiencies, and opportunities for process improvements.  

• Project Co-ordination: Manage small to medium-sized technical projects, working closely with the Revenue Systems team to ensure timely completion and alignment with business goals.  

• Cross-Functional Collaboration: Work closely with teams in sales, marketing, and customer success to ensure operational alignment and consistency.  

• Process improvement: Identify areas of inefficiency and recommend system or process changes to increase productivity and revenue outcomes.  

• Tool Optimisation: Help optimise the use of RevOps tools and platforms, ensuring that users are getting the maximum benefit from them. 

What you’ll need  

• 5+ years of experience in a Business Analyst role, preferably in a SaaS or technology-driven environment.  

• Proven experience in gathering requirements and producing high quality documentation.

• Experience coordinating technical projects.

• Excellent verbal and written communication skills.

• Ability to work independently and solve complex problems with minimal oversight.

• Familiarity with common RevOps systems such as CRM, Marketing Automation, CPQ/Billing, CX etc.

Some ‘nice to haves’    

• Experience working within a RevOps function or SaaS business model.

• Strong analytical skills and familiarity with data analysis tools like Excel, SQL, or BI platforms.

• Knowledge of project management tools (e.g., Jira, Asana, Trello).

• Certifications in Business Analysis (e.g., CBAP, PMI-PBA).

• Experience with the following technology stack (SugarCRM, HubSpot, Gainsight) would be greatly beneficial!

Our values   

• We are bold   

• We are all in   

• We are customer obsessed   

• We do what we say   

• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

 Benefits   

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1 learning    

• Paid parental leave and Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)    

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.