Junior Project Delivery Manager

Department: Operations Office

Employment Type: Permanent - Full Time

Location: Taipei, Taipei, Taipei, Hybrid

Key Responsibilities

• Own the end‑to‑end operational delivery of trackers and ad‑hoc QL/QN projects (online & onsite). 
• Translate the SOW into a detailed operational plan, including tasks, workflows, dependencies, and timelines. 
• Manage the operational project timeline, ensuring daily coordination, follow‑ups, and alignment across all task owners. 
• Oversee and support project buying, supplier coordination, recruitment, participant communication, incentives, rewards handling, and fieldwork execution, including (when required) facility or onsite coordination for QL. 
• Coordinate participant and panelist support linked to delivery, including incoming inquiries, incentive questions, follow-up actions, and escalation of participant experience or rewarding issues through agreed support channels such as ticketing systems or approved social media channels. 
• Coordinate internal resources (CSTs, Quantitative Shared Services, Designers, etc.) to ensure they are properly briefed and aligned—with Ops defining resource allocation. 
• Maintain rigorous quality checks on survey links, fieldwork progress, transcripts, deliverables, dashboards, and operational outputs. 
• Collaborate closely with Advanced Quant experts for complex project components (sampling, modeling, scripting, analytics). 
• Adapt operational plans dynamically for complex target groups, special methodologies, or unexpected field challenges. 
• Monitor participant support themes and service quality indicators during fieldwork, identifying recurring issues or network service concerns that may affect field continuity, participant experience, or incentive accuracy. 
• Support the implementation of new tools, platforms, processes, and operational enhancements. 

• Maintain and update all business and operational documents, including:
• Statements of Orders (SO) 
• Quotes 
• Project shells 
• G&SR & receipts 
• Pricing tables & timing plans 
• Project trackers & status updates 
• Ensure all projects follow defined operational standards, templates, and delivery guidelines.
• Monitor outsourcing costs to ensure they remain within operational scope (profitability remains CST-owned). 
• Identify opportunities to improve delivery efficiency through standardization, automation, and reuse of best practices. 

• Identify operational risks, blockers, scope gaps or feasibility concerns early. 
• Escalate promptly to Ops Manager + CST to protect project quality, timeline, and scope. 
• Drive mitigation actions and ensure stakeholders remain aligned throughout delivery. 
• Ensure clear alignment with Consultants and Business Operations on scope, resourcing, and expert involvement, escalating where decisions fall outside delivery ownership. 

Skills, Knowledge & Expertise

• Bachelor’s degree (e.g. Psychology, Marketing, Languages, Social Sciences, or a related field).
• 1-2 years of experience in project management, project coordination, or research operations.
• Fresh graduates are welcomed to apply.
• Ability to understand research goals and business impact before execution.
• Strong communication and coordination skills across multiple stakeholders.
• Good judgment to anticipate potential risks or issues, and the confidence to raise them early and suggest practical mitigation ideas.
• Detail-oriented, reliable, and comfortable with both planning and hands-on execution.
• Able to manage multiple tasks, meet deadlines, and perform effectively in fast-paced or on-site research environments.

• On‑time configuration and launch rate 
• Ticket resolution speed and SLA adherence 
• Community engagement and retention levels 
• Fieldwork delivery completeness vs. target 
• Accuracy of incentives and operational documentation 
• Responsiveness and effectiveness in handling escalations