System Engineer

What you'll do:

• Streamline processes, improve workforce IT experience, and reduce IT workload through implementation of automation systems and ongoing IT project-based work. 
• Support and maintain critical SaaS tools (Okta, Google Workspace, Slack, Zoom, JIRA, Confluence, etc.) and troubleshoot HUMAN-provided hardware (macOS, Windows OS, and peripherals), maintaining detailed user and admin IT documentation
• Walk through problem-solving processes with HUMAN employees, conducting follow up to ensure issues have been resolved
• Provide technical assistance and support to incoming queries and issues related to computer systems, software, and hardware
• Provisioning/deprovisioning for employee asserts and accounts 
• Asset inventory: Track and manage the distribution of IT assets. Ensure all equipment is properly updated, documented and accounted for. 
• Helpdesk support: Provide in-person support to end users for technical issues, setup and maintain internal IT assets like printers, zoom rooms, monitors. 

Who you are:

• Experienced in implementing IT automation technologies (e.g., BetterCloud).
• Skilled in IT desktop support within a rapidly growing organization, ideally with a multi-national or distributed workforce of 250 to 1500 employees.
• Possess in-depth knowledge of cloud technologies such as Okta, Google Workspace, Slack, Zoom, JIRA, Confluence, or similar tools.
• Proven track record in supporting Apple systems and software.
• Familiar with shell script execution and IT troubleshooting, Have experience in network management.
• Knowledgeable in provisioning and endpoint management tools (e.g., DEP, JSS).
• Passionate about delivering empathetic customer service with strong communication skills.
• Act as a versatile problem-solver, adapting to various IT challenges across systems, applications, and user support with a proactive, hands-on approach.