People Operations Coordinator, India

People Ops Coordinator

HubSpot is looking for a People Operations Coordinator to join our People Operations team. In this role, you will be collaborating with the wider People Operations team to ensure a truly unique & remarkable employee experience for each and every individual. This position is ideal for someone who has a passion for helping others, great attention to detail, and an interest in growing their career within the People space.

As a trusted member of the People Operations team, you will be the  key to ensuring the successful launch of People initiatives, and is focused on day-to-day People Operations and the employee experience which includes on-boarding, benefits, process improvement, and communications. You will be a main point of contact to help HubSpot grow better.

If you're a team player and want to join a truly global People Operations team this is the role for you.

In this role you will get to:

• Provide a remarkable employee experience by Managing Tier 1 cases from our People email in-boxes, addressing employees requests and triaging with other functions as appropriate.
• Actively manage our inbox volume, ensure timely resolution and meet our SLAs. Provide support to employees and collaborate with the wider People Operations and other cross functional teams to ensure a remarkable employee experience.
• Process transactions in the HRIS with focus on accuracy and completeness.
• Act as DRI for one of our key processes.
• Review "As Is" People Ops transactions and reporting processes with a continuous improvement and automation mindset, submit 1+ recommendations per month on whether changes, including further automation, can be made to improve the process and partner with cross functional teams on implementation.
• In partnership with the HRIS team, identify opportunities to improve and automate People Ops processes.
• Collaborate in entry-level cross-functional projects in support of our key priorities.
• Maintain online employee records and conduct audits as needed to ensure compliance
• Generate People reports and take action as needed
• Support Global Mobility and Immigration team with new hire paperwork and keeping employee records up to date
• Maintain internal People Ops wiki pages
• Prepare documents and materials for people related programs and initiatives

To Excel in this role you will need to have:

• 2+ years of experience as an People Ops coordinator or relevant human resources position
• Customer service orientation with high attention to detail and follow through
• People Operations experience partnering with People functions (Compensation, Payroll, etc).
• Proven commitment to providing exceptional customer service with high attention to detail and follow through
• Experience with HRIS systems (e.g.Workday)
• Strong organizational skills; able to effectively prioritize assignments and competing deadlines in a fast paced environment
• Ability to handle sensitive situations and consistently exercise good judgment in dealing with a variety of sensitive situations and issues