ServiceNow Software Engineering

Description -

ServiceNow SW Engineering

About the Role

We are seeking a skilled ServiceNow Developer to join our team and contribute to the design, development, and implementation of ServiceNow solutions. The ideal candidate will have expertise in the ServiceNow platform, scripting, and integrations to enhance and automate IT service management, operations, and business workflows.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules to meet business requirements.
• Implement workflows in Service Catalog, IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Customer Service Management (CSM), and other ServiceNow modules as needed.
• Develop Workflows, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Create and maintain ServiceNow catalog items, forms, and UI components and have experience with UI Builder and Workspaces.
• Work with REST and SOAP APIs to integrate ServiceNow with third-party systems.
• Utilize IntegrationHub and MID Server for on-premises and cloud-based integrations.
• Support ServiceNow CMDB, Discovery, and Service Mapping for effective asset and configuration management.
• Develop automation solutions using Flow Designer, Workflow Editor, and Orchestration.
• Collaborate with stakeholders to analyze requirements and design scalable solutions.
• Manage update sets, application deployment, and version control in ServiceNow environments.
• Provide technical support, troubleshooting, and enhancements for ServiceNow applications.
• Follow best practices for governance, security, and performance optimization.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 8+ years of experience in ServiceNow development and administration.
• Strong experience with JavaScript, Glide API, and ServiceNow scripting.
• Hands-on experience in building custom applications, workflows, and integrations.
• Knowledge of ServiceNow data model, CMDB, and service mapping.
• Experience with ServiceNow UI Builder, Service Portal, HTML, CSS, and AngularJS/ReactJS.
• Understanding of OAuth, SAML, Single Sign-On (SSO), and authentication mechanisms.
• Familiarity with ITIL framework and IT service management best practices.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• At least one ServiceNow Certified Implementation Specialist (CIS) certification.
• Experience with Agile development methodologies and version control (Agile 2.0, SAFe, JIRA, GitHub).

Personal qualities

• Integrity
• Teamwork
• Communication
• Customer Focus
• Problem Solving
• Initiative
• Growth Mindset

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement