Project Manager - Customer & User Experience

Description -

Responsibilities

Project Management & Stakeholder Collaboration:

• Lead CX and UX projects from initiation to completion, ensuring alignment with strategic business objectives.
• Serve as the primary point of contact for cross-functional teams, facilitating communication and collaboration.
• Develop and manage project plans, timelines, and resources to ensure timely delivery of CX and UX initiatives.
• Collaborate with internal teams to streamline processes and support customer-centric strategies across departments.
• Ensure adherence to project management best practices and methodologies, including Agile, Scrum, or Waterfall as appropriate.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure project success.

Customer Experience (CX) & User Experience (UX) Enhancement:

• Drive initiatives to enhance customer satisfaction and loyalty through improved user experiences and customer interactions.
• Identify and implement best practices for CX and UX management, including customer journey mapping and user research.
• Work closely with design and product teams to understand user needs and develop solutions that improve the overall user experience.
• Foster strong relationships with key stakeholders to ensure customer and user needs are met and exceeded.

Use Case Development & Implementation:

• Develop and document use cases for CX and UX processes improvements, ensuring they are aligned with business goals.
• Implement CX and UX solutions based on identified use cases, monitoring their effectiveness and making adjustments as needed.
• Share insights and recommendations with stakeholders to drive continuous improvement in CX and UX.

Reporting & Insights:

• Create and present reports on CX and UX metrics, such as NPS, CSAT, and user feedback.
• Translate complex data into actionable insights for business stakeholders, helping them make informed decisions.
• Monitor and analyze CX and UX trends to identify opportunities for improvement.

Education & Experience Required

• Bachelor’s degree in Business Administration, Marketing, Project Management, Information Technology, or a related field.
• 3+ years of experience in project management roles.
• Proven track record of managing projects that improve customer satisfaction and user experience.
• Strong understanding of CX and UX metrics and methodologies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Professional project management certification (e.g., PMP, PRINCE2) is preferred.

Preferred Qualifications & Skills

• Formal project management standards and agile methods
• Experience with customer experience (CX) and user experience (UX) frameworks and best practices.
• Familiarity with user research methods and tools.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong problem-solving skills and a proactive approach to identifying and addressing user issues.
• Knowledge of data visualization tools (e.g., Power BI, Tableau) is a plus, but not required.
• Proficiency in project management software (e.g., MS Project, JIRA, Trello).

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world. 
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. 
• An attractive benefits package: 
  • Health & Life insurance 
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers 
  • HP product discount 
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.  
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.  
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. 

Sounds like you? Apply and let’s have a talk!

Sales and Services Entity (ES11)

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement