Principal PC Health and Diagnostics Architect

Location: Spring, Texas, United States of America

Time Type: Full time

Job Description

Description -

We are looking for a Principal PC Health & Diagnostics Architect to lead the architecture of next‑generation diagnostics for HP Notebooks, Desktops, and Workstations. In this role, you will design intelligent diagnostic systems that operate across firmware, OS, and telemetry, enabling PCs to accurately identify hardware, environmental, and peripheral related issues and proactively communicate health status to users and IT administrators.

This role is ideal for a senior architect with deep PC systems knowledge who wants to solve complex, real‑world problems at scale and significantly reduce support cost, misdiagnosis, and customer escalations.

Key Responsibilities:

1. Systems Diagnostics Architecture

• Define the architecture for intelligent, in‑situ diagnostics spanning firmware, OS, and system telemetry.

• Design mechanisms to accurately distinguish between hardware failure, software issues, environmental factors, and third‑party peripheral interference.

2. Telemetry & Health Monitoring

• Partner with firmware, BIOS, and OS teams to expose critical system telemetry while respecting privacy and compliance requirements.

• Collaborate with data science teams to enable AI‑assisted analysis of large telemetry datasets.

3. Peripheral & Ecosystem Awareness

• Architect detection logic for misbehaving peripherals (e.g., docks, USB devices, displays).

• Enable systems to proactively surface compatibility or out‑of‑spec issues to users and IT admins.

4. Proactive Communication & Fleet Management

• Design health notification mechanisms using enterprise standards (e.g., telemetry pipelines, SNMP, WMI).

• Enable IT administrators to triage and manage fleet health without user intervention.

5. Quality, Accuracy & Cross‑Functional Leadership

• Establish validation strategies to ensure high diagnostic accuracy and minimal false positives.

• Influence roadmaps across R&D, Quality, and Customer Support from NPI through end‑of‑life.

Education and Experience

• Bachelor’s or master’s degree in computer engineering, Electrical Engineering, or a related STEM field.

• 10+ years of experience in PC systems architecture, firmware, or advanced diagnostics

• Direct experience in the PC industry (Workstations/Notebooks) or complex systems like Aerospace or Automotive where "In-Situation" diagnostics are critical.

Preferred Experience

• Experience with telemetry pipelines, SNMP, WMI, or enterprise systems management

• Exposure to predictive health monitoring or sensor‑driven diagnostics

• Background in large‑scale PC fleets, workstations, automotive, aerospace, or similar complex systems

Who Will Thrive in This Role

• Architects who enjoy solving ambiguous, system‑level problems with real customer impact

• Engineers who can think across hardware, firmware, OS, and data

• Leaders who can translate complex system behavior into clear actions for both users and IT administrators

• Technologists motivated by preventing issues not just detecting them

The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"