Global Services Project Manager

Description -

Summary

The Global Services Project Manager will report to the Lifecycle Services and Renew Solutions Enablement Manager. The position will be responsible to drive operational excellence of launching multiple complex service offerings within Renew Solutions. The ideal candidate will demonstrate mastery in launching services and/or products. The Global Services Project Manager will frequently contribute to development of innovative solutions through leadership of large-scale cross-division functional team projects and will be responsible for leading execution of the product roadmap, in partnership with key stakeholders throughout the organization. Those stakeholders would include key partners in Product Management, Services Category, Services Delivery, Marketing, Operations, Finance, Hardware, and other key functions.

Responsibilities

• Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
• Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post-project evaluations.
• Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
• Collaborates with operational teams and business stakeholders to gather business requirements, support the design of new or improved processes of medium to high complexity, and understand business/customer impact.
• May collaborate with technology teams and stakeholders to provide prioritized requirements business requirements and driving/tracking of the requirements to communicate status/completion to business requestors.
• Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
• Establishes processes that are consistent with overall organization objectives and maintains process documentation.
• Conducts high level and detailed gap analysis for new service introductions.
• Drives Q2C process development to achieve desired customer journey from ideation to launch.
• Develop and conducts full end to end testing within new service introductions and improvement releases
• Documents current and future detailed business processes to support the services organization
• Work with stakeholders to ensure resource alignment and engagement and to develop in-depth RACI for steady-state services implementations
• Create strategies for process improvement of current launched services

Education and Experience

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically, 6+ years of related experience in IT/ business operations
• Black belt/ Lean sigma training and certification is a plus

Knowledge and Skills

• Self-starter who can manage ambiguous situations
• Strong knowledge of operational functions, programs, and processes.
• In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
• Operational knowledge of Order to Cash domains including HP logistics, supply chain, finance, and master data, sales operations, and customer support (S4, TMC, Dynamics, etc)
• In-depth understanding of core HP businesses and the revenue cycle.
• Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English
• Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.
• Strong project management skills such as planning, execution, and implementation.
• Solid financial and business acumen.
• Demonstrated ability to provide thought leadership and drive change across functions.
• Team player with a positive work ethic and values diverse perspectives

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

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