Customer Service Project/Program Manager

Customer Service Project/Program Manager

Description -

Role description

As a Global  Process Engineer (GPE),  you will be responsible for defining, measuring, and improving Processes, acting as Change Owner, and participating as Agent Process Subject Matter Expert in  Global initiatives/projects.

A GPE is responsible for providing support to the internal and external customers requesting the services of the organization, including – but not limited to –  contact center  agents, Operations managers, HP partners,  account specialists, Project/Program managers, and others. The GPE will play a key role in ensuring business continuity and will act as a process and subject matter expert supporting standard tools and processes. Works with market operations to perform business changes and updates that positively impact by performing process standardization and Simplification.

What a Global Process Engineer does at HP:

Job responsibilities:

• Design, document, communicate and monitor the Renew processes globally
• Participate as Subject Matter Expert in process improvement projects and tools transformation, business migrations and implementations.
• Identify, assess process-standardization and Automation opportunities and participate in projects related to process-standardization and automation

Qualifications/Skills

• Knowledge in consumer and commercial  Renew/ refurb processes  preferred
• Experience in Process Management, simplification and standardization
• Excellent analytical thinking, technical analysis and data manipulation skills to support data analysis
• Project management skills and affinity
• Change management skills
• Strong time management skills and ability to prioritize
• Ability to interact with people in all regions
• Self-Disciplined /Independent worker (ability to provide results without management monitoring)
• Six Sigma certification is preferred
• Excellent Communication and Social skills
• Knowledge of Power BI and Automation (Power Automate) will be considered an advantage

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement