Customer Quality Project Lead

Description -

Job Summary
This role is responsible for leading functional project teams, and guiding them to embed quality requirements, processes, and practices throughout the lifecycle of product development. The role ensures rigorous evaluation of product designs and production activities, and reduces failure risks. The role leverages advanced subject matter knowledge to drive innovation, integrate cutting-edge technologies, and champion quality initiatives across various projects.

Responsibilities

• Leads functional project teams of other quality engineers and internal and outsourced development and manufacturing partners.
• Leads the team in design and integration of quality requirements, processes, and practices into the development, design, manufacturing, and continuous improvement of products and solutions.
• Expands relationships with internal and outsourced partners for quality, product manufacturing and development.
• Reviews and evaluates product and solution designs and production activities for potential quality issues.
• Provides tangible feedback based on results and root-cause analysis and implements solutions to improve product quality and mitigate risk of failures.
• Performs overall tracking and reporting of various quality related performance metrics.
• Provides domain-specific expertise and product engineering leadership and perspective to cross-organization projects, programs, and activities.
• Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing engineering organization.
• Applies advanced subject matter knowledge, and contributes to other complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Provides mentoring and guidance to less-experienced staff members to set an example of quality engineering design and development, innovation, and excellence.

Education & Experience Recommended

• Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical or Electronics Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in quality assurance, reliability, or a related field.
• Strong foundation in computer system architecture and interactions.
• Experience working directly with large commercial customers and related Sales Teams.
• Ability to build and sustain strong relationships and work in a collaborative manner.
• Comfortable in high pressure and sometimes combative interactions.
• Strong desire to enhance skills working with large customers and Sales Teams and the extra hours that go with it.
• Ability to travel on very short notice for 2 – 3 days once per month.

Knowledge & Skills
• Agile Methodology
• Auditing
• Automation
• Computer Science
• Continuous Improvement Process
• Corrective And Preventive Action (CAPA)
• Data Analysis
• Good Manufacturing Practices
• ISO 9000 Series
• New Product Development
• Pharmaceuticals
• Process Improvement
• Product Quality (QA/QC)
• Project Management
• Quality Management
• Quality Management Systems
• Risk Management
• Root Cause Analysis
• Test Automation
• Test Planning

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The base pay range for this role is $102,500 to $157,850 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement