AI Customer Experience Intern

Description -

Location: Houston

SPONSORSHIP: This opportunity is intended for conversion to a full-time role that will not offer work authorization sponsorship in the future (full-time conversion pending performance evaluation post internship and available headcount). Interested candidates must be currently eligible to work in the US AND must not require work authorization sponsorship in the future. HP, Inc. will not provide any assistance or sign documentation in support of immigration sponsorship including Curricular Practical Training (CPT) or Optional Practical Training (OPT).

Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and Veterans are encouraged to apply.

About Us

Innovation is in HP’s DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world’s leading technology companies, HP has grown to become a leader in technology and corporate culture, inspiring innovators, and entrepreneurs around the globe. 

HP brings together a portfolio that spans printing, personal computing, software, and services to serve more than 1 billion customers in over 170 countries. We are committed to fostering a diverse and inclusive workplace that attracts exceptional talent and to supporting our employees to succeed at all levels. We dream in over 35 languages and share one mission: to engineer experiences that amaze. 

The Program:

Our future success depends on the innovation and fresh ideas students bring to HP, inc. We are hiring students with a diverse set of skills and experiences to join us, across the different organizations that make us HP, inc. Our intern program is intended to enhance your overall learning experience, give you an opportunity to make an impact, have some fun, and meet great people along the way. 

Join us for a 12-week paid summer internship designed to let you apply your classroom learnings to real world challenges.  Our internships have a thoughtful balance of networking, executive speakers, community involvement, big meaty projects (no paper filing here!) and fun!

AI E-Commerce Customer Experience (CX) Intern

The Team: Commercial Organization - HP Store

Are you ready to dive into the world of customer experience and AI? Join our team as a Summer Intern and be part of an exciting journey to enhance our online customers' experience from start to finish. This is your chance to gain hands-on experience in a dynamic environment, working on projects that span the entire customer lifecycle and leverage cutting-edge AI technologies.

Key Responsibilities:

• Enhance Online Shopping Experience: Collaborate with our global e-commerce team to analyze and measure the online shopping experience using AI-powered insights, understanding how our customers find and purchase HP products.  Measure and learn about key CX elements including Customer Satisfaction (CSAT), Sentiment, Behavioral Analytics, Conversion Impact, Pain Points, Delighters, and Net Promoter Score (NPS).
• Support Customer Interactions: Learn about e-commerce support across various channels, including digital, chat, phone, and SMS, and how we leverage AI tools to assist customers with their inquiries and issues efficiently.
• Drive Customer Loyalty and Personalization: Use customer feedback and AI analytics tools to develop strategies that foster customer loyalty and tailor personalized experiences. Contribute to initiatives that ensure each customer feels valued and understood based on their behavior, preferences, and shopping habits.
• Collaborate Across Global Teams: Work closely with cross-functional e-commerce teams around the world to ensure a seamless and cohesive customer experience, leveraging AI to enhance collaboration and decision-making.

What You'll Gain:

• Real-World Experience: Get your hands dirty with real projects that impact our customers and business, incorporating AI technologies.
• Skill Building: Learn valuable skills in customer experience management, data analysis, AI integration, and cross-functional collaboration.
• Mentorship: Receive guidance and support from experienced pros in the field.
• Networking: Connect with professionals across various departments and build your professional network.

Qualifications:

• Currently pursuing a degree in Business, Marketing, Communications, Computer Science, or a related field.
• Strong communication and interpersonal skills.
• Passion for customer service, creating positive customer experiences, and interest in AI technologies.
• Ability to work independently and as part of a team.
• Analytical mindset with the ability to interpret data and make recommendations.

Join us this summer and help us create memorable experiences for our customers using the power of AI. From their first visit to our website to their continued loyalty, apply now and be part of a team that values innovation, collaboration, and customer satisfaction.

We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create. Thanks for taking the time to review our job, if you think it is a match to your knowledge and interests please apply today— we are eager to learn more about you. 

HP is an equal opportunity employer:  https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225

The pay range for this position is $23 to $28 per hour (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for US Interns working at least 20 hours weekly, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including; 

  • 4-12 weeks fully paid parental leave based on tenure

  • 13 paid holidays

  • 15 days paid time off (US benefits overview)

  • Available hours are pro-rated based on hire date and scheduled hours

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement