Honor exists to expand the world’s capacity to care.
We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.
The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.
Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!
About the Work:
You lead and build engineering teams to deliver MarTech solutions to our HomeInstead offices. You partner with Marketing, Product, and data to deliver innovation and scalable solutions for demand management. Your solutions drive our online Brand presentation and demand funnels. You own systems and integrations for our websites, efficient ad spend, customer targeting and our pre-sale customer lead handling process. Each release from your team builds a website we’re proud of to connect us with new and potential clients and manage the sales operations processes for them to start care with us and to engage our services. You lead architecture, delivery and prioritizing development by customer voice, adoption potential, business impact, and architecture improvements. Drive product from concept to launch and operations.
What are your Responsibilities?
Technical Competencies and Leadership:
- Passion to innovate in online brand and client engagement from AI driven SEO, structuring and targeting customer conversations, and brand exposure across ads and social content.
- Develop and execute a robust technical strategy that encompasses development methodologies like Agile and Scrum, systems architecture, and extensive use of cloud platforms (AWS, Azure, Google Cloud).
- Lead and review the architecture of systems, ensuring best practices in code quality, managing technical debt, and implementing effective APIs and eventing strategies.
- Oversee the migration strategies from common marketing third-party (Salesforce, CDP, Talkdesk) to in-house solutions, ensuring seamless transition and integration.
Stakeholder Management:
- Partner with Sales and Product to align delivery to identified Customer needs from regular Sales team conversations, data and process analysis, and industry best practices. Drive the voice of the customer with weekly “Sales Performance” sessions using your products to conduct deep dive operating reviews at the owner/franchise level.
- Help define MarTech and Demand architecture vision and then coordinate stakeholder requests and customer needs into product solutions complete with feedback loops, adoption plans, and collaborate on measured business impact projections.
- Lead project planning activities including sprint planning, resource allocation, setting timelines, budgeting, managing cross-team dependencies, and risk management.
- Ensure the delivery of projects on time and within budget, while managing the technical and business risks.
Team Development:
- Hire, align, and develop your team into defined roles with ongoing refinement of team charter and mission.
- Mentor and develop the team, promoting a healthy engineering culture and managing performance to foster engineering excellence and career development.
Operational Excellence:
- Be responsible for improving operational efficiency, managing technical operations, and ensuring system reliability to support business operations and growth.
Key results for this role:
- Increase sales performance results from efficient Ad Spend to organic traffic to lead conversion.
- Drive product adoption/satisfaction while lowering operating costs.
- Increase automated and AI powered applications
- Increase delivery cadence of new functionality and business value
Required Skills
- Computer Science or Engineering focused undergraduate or master degree in computer science or equivalent experience in a technical company.
- Demonstrated leadership of one or more engineering teams in different size organizations from startup to scaled big tech to deliver initiatives and architecture.
- Demonstrated Software Management skills including design, feature prioritization, operations and successful deployment/release management delivering or growing online or SaaS products
- Building Customer focus informed from regular direct user interaction, industry monitoring, and observations across domains. High eq, empathy visible via UX in products built and the development process.
- Prioritization across multiple workstreams: Managing multiple goals, deadlines, timelines, scopes, and resources.
- Communication & Collaboration Skills: Ability to communicate effectively, particularly via written communication with both technical and non-technical team members from front line contributors to c-level leaders.
Preferred Skills
- Familiarity with leading MarTech solutions including Google Ads, Talkdesk, Salesforce, Yext.
- Hiring, Development, Management of remote software engineers
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.
We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
What’s next?
Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.
Want to know more about why Honor is a great place to work? Check out our perks!
We value people! These four people-centric values guide the ways we work and decisions we make every day.
This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor is an E-Verify company. For more information please review our Participation and your Right to Work
#LI-Remote
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