Principal Customer Experience Program Management Professional

Location: Katowice, Slaskie, Poland; Hybrid

Join a team recognized for leadership, innovation and diversity

The Principle CX Prog Mgt Professional, Customer Experience Transformation – M&A Integration & S/4 Readiness leads strategic Customer Experience transformation initiatives that enable business growth, operational scale, and enterprise modernization.

This role is initially focused on leading Customer Experience integration activities for acquired PT businesses, ensuring successful transition of Customer Service and Order-to-Cash processes into Honeywell operating models and systems. As Honeywell's Helix / S/4HANA transformation progresses, the role expands to lead CX change management, business readiness, and adoption activities across CX Shared Services globally and, over time, additional SBGs.

The role partners with business, functional, and technology teams to drive process standardization, organizational readiness, stakeholder alignment, and successful adoption of new operating models, tools, and ways of working while maintaining a strong customer focus.

Reports to: Sr. Director, CX Transformation

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.As a Principal Customer Experience Program Management Professional at Honeywell, you will be accountable for guiding and managing customer experience programs to drive strategic initiatives, improve customer satisfaction, and achieve business objectives.