Technical Delivery Manager

Location: Remote - Missouri, United States

Remote Type: Hybrid

Time Type: Full time

Job Description

Function

Cloud & Data Engineering

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

• Come with minimum 10+ years of experience in DevOps, CI/CD in a Deployment Operations Organization leading, administering, building, and maintaining CI/CD Environment
• Conceptual Knowledge on AWS/Azure and Azure Services such as AKS, IoT, VMs, Azure DevOps, CDN, Storage, Traffic Manager, NSGs, Load Balancers, WAF, Ingress/Egress
• Good Understanding on deployments, configuration & troubleshooting of DevOps, CI/CD Tools (Jenkins, Git, SonarQube, Artifactory, Ansible), CI/CD pipelines, Infrastructure Automation activities.
• Drive Ops Call and participate in all the Stakeholder meetings (Scrum of Scrum, Deployment & Compliance Review etc.,) Monitor, control, and support Service Delivery; ensuring systems and procedures are in place and followed.
• Engage and drive SRE practices with operational and product groups to align technology service/solution delivery
• Strong Customer service, Project management and quality control skills. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes. This includes leading effective post-mortems/RCAs and ensuring actions are followed-up.
• Act as an escalation point for issues reported in Operations and work with Internal Teams to address the issues
• Work with Application/Product Egg Management teams in enabling New Applications onboarding by gathering and documenting product requirements and communicate / facilitate the same with India Technical Team
• Regular review with customers on SLAs and business requirements and help analyse Incidents, Problems, Alerts Data and drive internal and client Service Review Meetings covering performance, service improvements, quality, and processes.
• Must be able to define and report progress on key initiatives and project level tasks to all stakeholders including senior executives & clients
• Should be able to drive new product/Environment Transitions and help cascade it to the teams.
• Helping drive a focus on promoting people processes including the sharing of knowledge and driving training initiatives
What you bring to the team 
• Adhere to standards, processes, procedure, and audit compliance controls
• Ability to effectively estimate and escalate issues timely.
• Flexible to work in rotation shifts.
• Full infrastructure stack support to cloud projects.
• Out of hours P1 incident response for supported projects through a on call Rota.
• Proactive monitoring and provide intelligent analysis of the cloud estate to highlight, plan and implement improvements.
• Proactively identify, plan, and implement improvements to the cloud estate, working practices and processes.
• Maintenance of existing Infrastructure as Code assets to deploy, maintain, support cloud infrastructure.
Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time

Mandatory skills: Should be proficient in Cloud Administration (Azure, AWS, Ali Baba), Azure IAAS and PAAS components (AKS, Azure Key VaultHDI, Event Hubs, IOT Hubs, Cosmos DB, Post GRE SQL.). 

Nice to have skills:

• Effectively promote process best practices 
• Excellent client interaction skills 
• Communication skills: strong presentation/ communication / facilitation skills (oral and written) 
• Works well with teams or in a team environment, with the ability to work independently 
• General consulting skills, including team facilitation, business case development, appropriate use of methodology / templates

#LI-MS2

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.