Sr. IT Systems Engineer

Title: Senior IT Systems Engineer

Location: Austin, TX

Reporting to: Sr. Manager, IT Operations

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.

About You:

You will be a pillar of the IT Engineering function at Hippo, working closely with the IT Operations team and other key business stakeholders to build and maintain a cloud-first infrastructure, creating scalable automated workflows that tie our systems together.

You love building relationships with customers, business partners and IT team members alike. You have an extensive background in scripting and IT infrastructure and are passionate about providing the best customer service experience possible, driving best practices within the team. You are passionate about mentorship and providing feedback to other members of the team.

What You'll Do:

• Build automation for IT Operations workflows using programming languages such as PowerShell or Python
• Implement API integrations to connect decentralized systems together for enhanced business efficiency and cost reduction
• Architect scalable solutions for systems access that leverage a growth mindset
• Manage and improve Hippo’s MDM environment for macOS and Windows
• Engineer scalable solutions to reduce tech debt
• Support enforcement of security standards (antivirus/firewall/patching/two-factor authentication)
• Be a key stakeholder in cross-functional projects, highlighting and championing company impact including user experience, security, infrastructure, and others
• Translate project requirements into actionable objectives

Must Haves:

• 4+ years of experience in an IT Systems Engineer/administrator or similar role
• 2+ years of experience managing/leading projects
• Understanding and/or familiarity working with API’s for system integrations or automation projects
• Intermediate-to-advanced scripting experience using PowerShell, Python, or Bash required
• Experience configuring/managing modern MDM systems such as Jamf, Workspace ONE, Intune, etc.
• An understanding of RBAC concepts with infrastructure, IdP systems access, and beyond
• Cloud infrastructure tooling experience, such as Azure, Terraform, or AWS is preferred
• Deep understanding of engineering ticket management, tracking metrics and trends, and defining/enforcing best practices (I.e., Sprint planning & management)
• Experience with cross-functional projects as a key stakeholder, highlighting and championing company impact including user experience, security, infrastructure, and others
• Previous experience building systems that meet compliance requirements from any of the following regulations: ISO 27001, PCI, SOC2, SOX, etc.

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
• Hippo Habitat - Downtown Austin, a 5-minute walk from the train station. Snacks and drinks available and catered lunches for onsite employees

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.