Sr. Director, Engineering

Responsibilities

• Lead a team of engineers and managers, through whom you’ll execute on the strategic direction of the Highspot platform, inspiring and motivating teams to do their best work
• Effectively collaborate with key partners in your product area, including Product Managers, DevOps, TPMs, Security, Data Science, Services/Support, and BI
• Uphold and build upon Highspot’s culture, ensuring that Engineering is a welcoming, inclusive place, and that we not only meet our DE&I goals but lead Seattle’s tech industry with our commitment to diversity
• Bring your technical expertise to bear as you work closely with the Architects and Data Science teams to manage the evolution of Highspot’s platform; ensure that our architecture and stack are optimized to keep pace with the demands of hyper-growth; position all of Highspot’s products for continued high-availability and reliability across multiple worldwide data centers
• Deeply understand the importance of high availability and service reliability to Highspot’s  strategic mission; leverage your expertise to define KPIs and growth plans for our core software infrastructure data platform 
• Enable product engineers to reliably deliver products that maximizes product quality, security and reliability, including partnering with the DevOps team to build and maintain highly-observable systems with excellent metrics and actionable alerts
• Create a collaborative environment where all levels of engineers can contribute in meaningful ways
• Partner with the Services team to understand what drives customer joy across our product and ensure your team works to address customer concerns in a timely manner 
• Partner with Architects team and CISO to design and implement proactive security postures for customer- and internal-facing systems
• Advocate for the tools, process, and resources the core dev team needs to enable their ongoing success and unlock their ability to innovate
• Mentor and guide the professional and technical development of the managers and engineers on your team
• Define clear roles and responsibilities that ensure efficient decision-making, careful analysis of trade-offs, and a responsible balance of strategic business objectives, unique customer needs, operational necessities, and product quality
• Ensure architects, stakeholders, and SMEs are appropriately involved in decisions
• Ensure decisions are communicated within and outside team
• Enforce accountability through empathetic, relevant, and objective performance targets and timely feedback and coaching
• Advise the broader Product leadership team on the relative costs and benefits of various projects competing for Engineering resources

Required Qualifications

• Minimum of 15 years in the software development industry with a minimum of 5 years of experience working in senior engineering leadership roles, including managing Engineering Managers
• MS Degree or higher in Computer Science or related discipline, or equivalent experience
• Extensive experience developing and scaling cloud-native applications and infrastructure
• Proven success in attracting and retaining top engineering talent from diverse backgrounds
• Proven success as a partner and collaborator who prioritizes the success of the team over individual aspirations
• Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
• Previous experience designing and building software products at scale
• Experience building and running a high-performance platform team that supports the needs of a complex product
• Experience designing and building highly-scalable data systems, search systems, and machine learning platforms is a plus, but not required