Systems Engineer - L1 Support(Exp: 2 to 4 yrs)

About HighRadius 

HighRadius is the market leader in the Autonomous Finance space, offering cloud-based Autonomous SaaS solutions for the Office of the CFO. Trusted by 200+ of Fortune 1000 companies for the digital transformation of their office of the CFO, HighRadius  has transformed their order to cash, treasury and record to report processes for more than 16 years now.

We are passionate about delivering real business values that matter to the CFO’s office. With more than 850+ customers using our integrated autonomous finance platform, amplifying client efficiency and productivity leveraging latest technologies like AI/ML are central to the value HighRadius provides to our customers. 

We empower our customers to be able to work more accurately and efficiently, forecast and manage cash, get paid faster, and improve key metrics like Days Sales Outstanding (DSO) and improve working capital availability.

We’re on a mission to hire A-players for our sales team who would be committed to propel our rocketship growth journey into the next trajectory and drive exceptional business growth with continued momentum that we have gained over the years. 

Job Summary:              

• Systems Engineer who has the experience/aptitude to analyse and troubleshoot Desktops/Laptop issues with the attitude to understand and serve the end user.                                        
• Manage and monitor all installed systems and infrastructure                                                                                
                                         

Responsibilities:      

• Serve as the first point of contact for customers seeking technical assistance over the phone or email                                        
• Perform remote troubleshooting through diagnostic techniques and pertinent questions                                        
• Walk the customer through the problem-solving process                                        
• Direct unresolved issues to the next level of support personnel                                        
• Record events and problems and their resolution in logs                                        
• Follow-up and update customer status and information                                        
• Monitor and respond quickly to incoming requests related to IT issues                                        
• Strong drive to provide excellent customer service and experience.                      

Requirements:                                        

• 2 Years of experience in Tech support or handling Servicedesk tickets
• Should have good english spoken and written communication skills - Neutral accent                                        
• Experience working with US/EMEA users/clients is preferred.                                       
• Willingness to work in Indian(10 AM - 7 PM) and UK(1PM-10 PM) shifts                                     
• Graduate Comp Science and equivalent                                        
• Certifications in MCSE & ITIL desirable                                        

What You’ll Get

• Competitive salary.
• Fun-filled work culture (https://www.highradius.com/culture/)
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.