You will be part of a larger technical team, working as an Observability Engineer in an OpsRamp environment.  You will be responsible for designing, implementing, and maintaining the observability infrastructure that provides deep insights into the health, performance, and behavior of HPE’s PCE environment and Cloud infrastructure in support of a Federal Customer. You will work closely with development, operations, and other teams to proactively identify and resolve issues, improve system performance, and optimize resource utilization. 

• US Citizenship Required 

• Clearance Required: Secret 

• Flexible Hybrid Role with requirement to work onsite at customer location as required

Schedule: 

•  M-F 9-5, Candidate must be flexible to work evening and weekends if required 

• Flexibility to work on a monthly rotation schedule required 

Key Responsibilities include: 

OpsRamp Platform Expertise:  

• Deeply understand and effectively utilize the full capabilities of the OpsRamp platform for:  

• Metrics Collection & Analysis: Configure and manage data sources, define and monitor key performance indicators (KPIs), and analyze performance trends. 

• Log Management: Configure log collection, aggregation, and analysis within the OpsRamp platform. 

• Alerting & Notifications: Create and manage alerts, define escalation paths, and integrate with incident management systems. 

• Automation: Develop and implement automated workflows and remediation actions within the OpsRamp platform. 

• Reporting & Dashboards: Design and build custom dashboards and reports to provide key insights into system health and performance. 

 Observability Infrastructure:  

• Design, implement, and maintain observability solutions utilizing the OpsRamp platform as the core technology. 

• Integrate OpsRamp with other monitoring and observability tools as needed (e.g., Prometheus, Datadog, Elastic Stack). 

• Ensure data quality and integrity within the OpsRamp platform. 

Incident Management:  

• Utilize OpsRamp data to troubleshoot and resolve performance issues, application errors, and other operational problems. 

• Collaborate with development and operations teams to identify and fix root causes of issues. 

• Participate in incident response activities, leveraging OpsRamp data to accelerate resolution. 

Continuous Improvement:  

• Continuously evaluate and optimize the performance and effectiveness of the OpsRamp platform. 

• Stay updated on the latest features, enhancements, and best practices within the OpsRamp ecosystem. 

• Proactively identify areas for improvement and implement necessary changes. 

Education and Experience Required: 

• DD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc) 

• OS Level certifications are a plus 

• Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired. 

Knowledge and Skills:

Technical Skills:  

• Strong understanding of cloud computing platforms (AWS, Azure, GCP). 

• Experience with containerization technologies (Docker, Kubernetes). 

• Proficiency in scripting languages (Python, Go, Bash). 

• Experience with SQL and NoSQL databases. 

• Knowledge of networking protocols (TCP/IP, HTTP). 

• Proven experience with the OpsRamp platform is a strong plus. 

• Experience with at least 1 other observability tool (Datadog, New Relic, Prometheus, Grafana, Elastic Stack, Splunk) is preferred. 

Soft Skills:  

• Excellent communication and collaboration skills. 

• Strong analytical and problem-solving skills. 

• Ability to work independently and as part of a team. 

• Passion for learning and continuous improvement.