IT Support Engineer (M/F/X)

The role

This role is responsible for the upkeep and maintenance of all the IT equipment used across the sites in France whilst also supporting the wider Benelux-France region and European cluster. It will be your direct responsibility to troubleshoot hardware and software issues, support network resources and assist users with their technology-related inquiries. 

 For this role, fluency in both French and English is essential in order to interact daily with the IT teams in the Benelux and Group headquarters.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Maintain our office hardware landscape including user devices, office devices and license management.
• Be the face of the IT Support team for our DC located in Lisses and provide support to all HelloFresh employees on site.
• Provide first level technical support for desktops, laptops, printers, scanners and other IT equipment. Diagnose, troubleshoot and resolve hardware issues promptly and efficiently.
• Offer timely and courteous technical assistance to end-users, addressing their queries related to hardware, software and network access. Guide employees through problem-solving steps and escalate complex issues to appropriate teams if necessary.
• Assist in the configuration, monitoring and maintenance of the local area network (LAN) to ensure smooth data transmission and connectivity through the distribution center.
• Collaborate with the IT Team to perform regular system upgrades and preventive maintenance to ensure security and stability of our IT environment.
• Keep Track of IT inventory, including hardware, software licenses, and peripherals. Maintain accurate records and oversee the replacement or repair of defective equipment.
• Assist in implementing and maintaining IT security protocols and practices, including data backup, antivirus protection, and access controls, to safeguard sensitive information.
• Collaborate with cross-functional teams on various IT-related projects, such as system upgrades, process improvements and technology implementations.
• Deploying new hardware, software and accounts to our employees.
• Monitor and manage cloud service usage on a global scale.
• Manage vendors and service providers onsite for 3rd party work.
• Identifying and leading continuous improvement processes.
• Communicate with technical service providers (like internet and telephone providers) regarding issues and new projects.

What you’ll bring

• Proven experience in IT support or related roles
• Excellent communication and interpersonal skills to interact effectively with end-users and team members
• Solid knowledge of Windows, Mac, Android and iOS Operating systems
• A thorough understanding of G-Suite Software, Entra ID (Former Azure), Atlassian and Jamf/Intune
• Previous experience with Zebra, Windows and Mac devices
• A basic understanding of networking hardware, support and protocols
• Ability to multitask and prioritise tasks in a fast-paced environment. 
• Bachelor's degree in Computer Science, Information Technology or related field would be preferred.
• IT support experience in a warehouse or distribution center environment would be advantageous but not essential