QA Engineer

Department: Engineering

Location: Melbourne

Employment Type: FullTime

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

The role

Clinicians trust Heidi with real patient visits, so quality starts at the first line of a spec. As our QA Engineer, you will own how we test across web, mobile and our clinical portals, from the first requirements conversation to the release gate.

You will work with PMs and engineers to find gaps in a requirement before anyone writes code, test new features by hand, then automate what should run on every release. You will build and maintain our E2E frameworks in JavaScript, and your QA mindset will shape how the team thinks about risk.

The salary range for this role is AUD$85,000 - $95,000

What you’ll do

• Work with PMs and engineers to close gaps in product requirements and write test scenarios that cover edge cases before work reaches engineers. Your QA mindset sets the standard here.

• Test new features by hand first, then build the automation for each feature where it makes sense.

• Build and maintain our E2E testing frameworks: design, write and run automated tests in JavaScript across web, mobile and performance.

• Own the testing process, from writing and running test cases to contributing to customer-facing documentation and bug reporting. You are the champion for quality.

• Dig into the user experience by writing automated tests for end-to-end user flows in our clinical AI products, so clinicians get a smooth and intuitive product.

• Apply a range of testing methods (functional, regression and performance, among others) to find and fix issues before release.

• Write and run automated tests for system integrations across our web applications, mobile platforms and portals.

• Turn functional requirements and API specifications into complete automated test suites.

• Design and run performance tests that find bottlenecks and keep the application responsive.

• Spot product risks and design targeted test strategies to reduce them.

• Report testing outcomes to your manager and stakeholders in clear, short updates.

• Use test management, CI/CD and issue tracking tools to keep testing fast and repeatable.

What you'll need

• 3+ years in QA or test engineering on a web or mobile product, though we care more about what you’ve shipped/built than years on the clock.

• Hands-on experience writing automated tests in JavaScript or TypeScript (Playwright, Cypress or similar) and maintaining E2E frameworks.

• Experience testing APIs against specifications, and testing integrations across web, mobile and portals.

• Experience designing and running performance tests with a tool such as k6 or JMeter.

• Working knowledge of CI/CD pipelines, test management and issue tracking tools.

• Clear written and verbal communication with engineers, PMs and stakeholders.

• A romantic streak about software. You believe great products can transform someone’s day.

• Passion for AI, shown through hands-on building, prototyping, or side projects.

• You default to building over requesting.

• You’re confident in your thinking and open to being wrong. Great ideas win regardless of who surfaces them.

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.

Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.

True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

We chose to open-source our benefits hub, if you care to take a peek.