How do I apply for Delivery Manager at Heaptrace?

You can view the full description and apply for Delivery Manager at Heaptrace on EchoJobs: https://echojobs.io/job/heaptrace-delivery-manager-yeeuj.

Heaptrace is hiring a Delivery Manager — a full-time, based in Pune, India role. Apply directly on Heaptrace's careers page below.

Delivery Manager

Location: Pune, India

Department: Management

Experience: 8+

Lead Delivery Manager

Experience: 8–12 Years

Working Hours: Overlap with US & UK time zones

About the Role:

We’re looking for a Lead Delivery Manager who thrives at the intersection of execution, client

partnership, and growth. This is a delivery-first leadership role where you’ll own outcomes

across multiple client engagements while shaping long-term relationships and expanding

accounts. You won’t just ensure projects are delivered—you’ll own client success, drive team

performance, and influence revenue growth.

What You’ll Own

1. End-to-End Delivery Excellence

Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery
Drive execution across the full software development lifecycle (SDLC) Proactively identify risks, resolve blockers, and ensure predictable delivery

2. Client Leadership & Stakeholder Management

Act as the primary point of contact for US/UK stakeholders
Build trusted advisor relationships with client leadership
Own communication, expectations, and escalation management
Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction

3. Team Leadership & Scale

Lead and manage a team of 30–40 engineers and delivery professionals.
Drive utilization, performance, and career development.
Partner with hiring teams to build and scale high-performing squads.

4. Account Growth & Commercial Ownership

Identify and drive upsell and cross-sell opportunities within existing accounts
Contribute to revenue growth and account expansion strategy
Ensure accurate invoicing and alignment with contractual milestones

5. Technical Oversight

Provide architectural level guidance (non-coding, review-driven role)
Ensure technical quality, scalability, and alignment with client needs
Partner closely with engineering leads on key technical decisions

What Success Looks Like (First 6–12 Months)

Projects consistently delivered on time with high client satisfaction
Strong client trust, leading to repeat business or expanded scope
High team utilization and engagement with low delivery friction
Tangible revenue growth within existing accounts

What We’re Looking For

8–12 years of experience in IT services / delivery management
Proven track record managing multiple projects and large teams
Strong client-facing experience with global stakeholders (US/UK preferred)
Solid understanding of SDLC and engineering delivery models
Experience in resource planning, team scaling, and performance management
Exposure to account growth, revenue ownership, or pre-sales support is a strong plus

Key Strengths for This Role

You are ownership-driven and comfortable being accountable for outcomes
You can balance delivery rigor with client empathy
You’re commercially aware and can spot growth opportunities naturally
You bring structure to ambiguity and thrive in fast-paced environments

Delivery Manager

Delivery Manager

Get Project Manager jobs like this→

Talent Project Manager

Project Manager

Senior Manager, Project Coordination

IT Security Delivery Manager

Frequently asked questions