Field Systems Engineer

Location: Kirkland, WA; Savannah, GA

Department: Design Engineering

This position must be performed onsite in Kirkland, WA or Savannah, GA.

About the role
Join our small team that makes world-class Audio/Video hardware and software for the Business Jet industry. We are looking for a skilled and customer-focused Systems Engineer to join our team. As a Field Systems Engineer, you will provide frontline technical support and troubleshooting, engage with customers to understand their needs and provide solutions, and represent Innovative Advantage at tradeshows and industry events. You will work closely with product development, sales, and support teams to ensure the successful implementation and optimization of our products or services.

Key Details        

• Work Days and Hours: Monday to Friday, 8:00 AM to 5:00 PM. Flexibility to set schedule.
• Location: This is a full-time onsite position located in Kirkland, WA or Savannah, GA..
• Compensation: Salary may be adjusted based on experience and geographic location outside of Kirkland, WA.
• • Field Systems Engineer: $110,000 to $130,000 per year
• Work Eligibility: Must be a U.S. Citizen and authorized to work in the United States.
• This position is under Heads Up Technologies, but will be working in the Innovative Advantage business unit. A new employee to the organization will be employed by Innovative Advantage Inc.  

What you'll do

• System Design:
• • Develop tail-specific technical documentation:
  • • Configuration documents.
    • Interface documents
    • App GUI definition documents.
  • Collaborate with internal teams and provide guidance based on customer requirements for new and updated products.
  • Set up and test proof-of-concept ideas for new products and system applications.
  • Create system configuration files based on customer wiring/block diagrams.
  • Create tradeshow and customer demo setups.
  • Configure cabin control app interfaces using existing frameworks for specific aircraft installations.
• Customer Engagement:
• • Communicate with customers to understand their technical requirements and business challenges.
  • Assist customers in designing and implementing customized solutions that meet their specific needs.
  • Share customer insights with internal teams to improve product design and end-user experience.
  • Network and build relationships with target customers and related industry professionals.
  • Stay current with industry trends, partners and competitors.
• System Integration and Testing:
• • Develop test cases and procedures to provide system-level coverage for all product development specifications.
  • Establish new ways to improve, expand, and streamline system testing for our products.
  • Set up bench or SIL systems needed to recreate customer issues with specific configurations.
  • Create and revise systems and qualification documentation for all products.
  • Test cabin control apps using existing frameworks for specific aircraft installations.
• Technical Support and Troubleshooting:
• • Provide technical support and troubleshooting (via email, phone, TeamViewer) for customers in a timely and efficient manner.
  • Perform software updates and diagnostics analysis on fielded systems.
  • Resolve customer issues quickly and escalate complex problems to senior engineers or developers as necessary.
  • Participate in the support on-call rotation for nights and weekends.
  • Provide onsite customer support for cabin system commissioning, including CMS configuration, audio system tuning, aircraft checkout, and troubleshooting.

 
What will make you successful in this role (skills)
Required Knowledge/Skills/Abilities: 

• Educational Background: BS in a related Engineering discipline or past Avionics Technician background.
• Experience: 2+ years of Systems Engineering experience in an aerospace-related field, or 5+ years as an Avionics Technician, with a strong focus on customer engagement.
• Ability to Travel: Up to 50% of time spent traveling to customer sites and industry events as needed, both within and outside the US.
• Communication Skills: Must have excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.
• Technical Background: Experience with audio/video systems, aircraft electronics, and aircraft wiring diagrams.
• Technical Skills: Familiarity with Python, XML, databases, networking, and error log analysis.
• US Citizenship.

Perks and Benefits 

• A competitive compensation package, including medical, dental, and vision coverage
• Opportunities to plan with our 401(k) program
• Paid Time Off — take the well-deserved time off you need
• Life Insurance — enjoy the peace of mind that comes with life insurance coverage
• Health and wellness benefits including Health Savings Account (HSA) option
• Opportunities for professional growth and development within the company
• Positive and inclusive work culture with a laid-back environment that promotes healthy work-life balance

Why Us?

At Heads Up Technologies, you have the opportunity and support to reach for the sky collaborating internally and with partners to deliver artistry in engineering.

Every position in our company has its unique responsibilities, but they all require the same traits: motivated, self-starter, creative, enthusiastic and dependable. A team player that has respect for the opinions and input of others. Performance- and process-driven. Someone who gives 110% at work but still seeks balance by making time with family and hobbies a priority.

Did this post spark something in you? If so, we’re looking forward to reviewing your resume!

No recruiting agencies.

About the Company

About Heads Up Technologies

At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace, ALTO Aviation, and Innovative Advantage under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey.

The Innovative Advantage team specializes in high-performance embedded audio, video, and data distribution systems for private jet aircraft. Our team is dedicated to innovation, creating seamless in-flight entertainment and connectivity solutions that make air travel more enjoyable. We take pride in enabling the ultimate passenger experience by delivering reliable, high-quality products trusted by industry leaders.