Field Service Supervisor - Power Transformers
Location: Duluth, Georgia, United States
Department: HV Customer Service
Workplace: on_site
Employment Type: full
Description
We are looking for a highly skilled Field Service Supervisor specializing exclusively in Power Transformers. In this pivotal role, you will lead the onsite installation, commissioning, and technical support for large-scale power transformers (up to 850 MVA / 500 kV). This position requires a technical expert who thrives in dynamic field environments and maintains the highest standards of safety and quality.
Key Responsibilities
- Onsite Leadership: Supervise and coordinate the full lifecycle of transformer installation and commissioning for units up to 850 MVA / 500 kV.
- Technical Oversight: Oversee the assembly of all external components and peripherals ensuring 100% compliance with technical specifications.
- Testing & Diagnostics: Lead pre-commissioning activities and perform onsite electrical testing; provide expert troubleshooting for field-related issues.
- Root Cause Analysis (RCA): Conduct thorough investigations into equipment failures or performance issues and deliver actionable technical reports.
- Subcontractor Management: Act as the primary supervisor for onsite subcontractors, ensuring work is performed safely, on schedule, and to Hyundai’s quality standards.
- Customer Relations: Serve as the technical point of contact for customer engineers, providing guidance during testing and maintaining professional representation of the company.
- Reporting: Prepare comprehensive field service documentation, including daily logs, incident reports, and final commissioning certificates.
Requirements
- Industry Expertise: Extensive hands-on experience in the installation and commissioning of Power Transformers (MANDATORY).
- Technical Proficiency: Proven track record in transformer electrical testing, troubleshooting, and external component wiring.
- Specialized Knowledge: Familiarity with vacuum oil processing, oil handling procedures, and high-voltage safety protocols.
- Supervisory Skills: Strong experience in managing subcontractors and leading multi-disciplinary teams in industrial settings.
- Soft Skills: Exceptional problem-solving abilities and a customer-centric communication style.
- Travel Flexibility: Willingness and ability to travel up to 80% (domestic and international); remote work-from-home available when not traveling.
Working Conditions & Physical Requirements
- Willingness to work in diverse outdoor environments and industrial sites.
- Physical stamina to handle walking, standing, working at heights, and occasional heavy lifting.
- Comfortable working around high-voltage equipment and heavy machinery.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
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